Claims Examiner, General Liability Claims

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

This is a remote position located in California.

Keenan is a leading insurance brokerage and consulting firm serving hospitals, public agencies, and California school districts. Specializing in employee benefits, workers’ compensation, loss control, financial services, and property & liability, Keenan is committed to delivering innovative solutions that protect and empower the communities we serve.

As part of Gallagher, a global leader in insurance, risk management, and consulting, you’ll be joining a team that’s passionate about helping individuals and organizations thrive.

The Claims Examiner is responsible for liability claims and property damage claims to their conclusion in the most cost‑effective way possible for the client. In addition, the Claims Examiner will be responsible for recognizing claims involving coverage issues and presenting them to the Claims and Coverage Committees for referral to counsel.

• Review assigned claims within the PLCA guidelines.
• Prepare appropriate response letter to Government Claims within the required timelines.
• Assign Investigations.
• Review investigative reports, evaluate damages and make recommendations to clients regarding assigned files.
• Direct attorneys on litigated files and control defense costs.
• Prepare timely Reports to Reinsurers.
• Prepare appropriate write‑ups for JPA’s/ Superpools on a quarterly basis.
• Monitor/adjust reserves when developments occur.
• Review files for Subrogation potential and actively pursue subrogation.
• Manage and respond to client inquiries.
• Maintain accurate statistical data in computer.
• Assist in client file reviews.
• Attend Court‑ordered Mediations/MSC’s or any meeting required to facilitate settlement.
• Bill at minimum 80% of the work day.
• Other duties as assigned.

Required: High school diploma and 5 years related claims experience. Appropriately licensed and/or certified in all states in which claims are being handled or able to obtain the licenses/certification per local requirements. Extensive knowledge of accepted industry standards and practices. Computer experience with related claims and business software.

Preferred: Bachelor's degree.

Behaviors:
Ability to think critically, solve problems, plan and organize activities, serve clients, negotiate, effectively communicate verbally and in writing and embrace new challenges. Analytical skill necessary to make decisions and resolve complex issues inherent in handling losses. Ability to successfully negotiate the settlement and disposition of serious claims including the ability to interpret related documentation.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to, previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get; depending on your job level these benefits may…