Property Claims Adjuster II; Philadelphia, PA - WFH

About the Position

If you’re passionate about helping people protect what matters most to them and you thrive on simplifying processes to provide the best customer value, Nationwide’s Property and Casualty team could be the place for you! Our customers and partners are at the center of everything we do, and we’re looking for associates who are passionate about delivering extraordinary care.

This is a work‑from‑home position covering the Philadelphia, PA area. The ideal candidate will live in Philadelphia or the surrounding area and will travel to policy locations 3–4 days a week via a company vehicle (personal use, gas and maintenance included). Claims inspections will include both onsite and virtual inspection. Depending on claim volume, the role may also support additional territories in a desk adjuster capacity.

Occasional overnight travel may be required. Relocation assistance may be available for qualified candidates who reside more than 50 miles outside of the territory.

• 3–5 years of insurance field/property claims handling or adjusting experience
• Solid experience and proficiency with Xactimate
• Proficient in writing own estimates and handling claims from start to finish
• Background/experience in residential construction (roofing, remodeling, water mitigation, etc.)
• Strong customer service competency
• Strong written and verbal communication skills
• CAT duty is a requirement of this role

• Medical, Dental, Vision, and life insurance
• Short‑ and long‑term disability coverage
• Paid time off (18 days for new hires, additional PTO for longer tenure)
• 8 paid holidays and 8 hours of lifetime paid time off
• Unity Day paid time off, 401(k) with company match, and company‑paid pension plan

No two property claims are ever the same, and each customer has unique needs. Our team thrives on providing the very best service and building lasting, successful relationships with our customers. If you are confident, curious, driven to learn and grow, and have a desire to help people when they most need it, we want to know more about you!

• Handles all assigned claims promptly and effectively with little to no direction and oversight.
• Makes decisions within delegated authority as outlined in company policies and procedures.
• Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines.
• Opens, closes, and adjusts reserves to ensure adequacy.
• Adheres to file conferencing notification and authority procedures.
• Maintains current knowledge of insurance, applicable products/services, court decisions, guidelines, and policy changes.
• Stays updated on local industry repair procedures and market pricing.
• Submits severe incident reports, reinsurance reports, and other information to claims management as needed.
• Works with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities.
• Assists or prepares files for lawsuit, trial, or subrogation.
• Initiates and conducts follow‑ups using claims and other related business systems.
• Delivers outstanding customer service to all internal, external, current and prospective Nationwide customers.
• Exhibits high standards of professional conduct while providing claim services.
• May perform other responsibilities as assigned.

Reports to Claims Manager. Individual contributor role.

• Undergraduate degree or equivalent experience.
• State licensing where required.
• Complete required claims certification or training classes.
• Obtain Xactimate Level1 certification within 1year of start date.
• Obtain Xactimate Level2 certification within 2years of employment.
• Three to five years of related property claims experience.
• Experience in a customer service environment, including flexible work schedules and extended work hours.
• General knowledge of insurance theory, contracts, and practices.
• Proficiency in property estimating and automated claims systems.
• Ability to investigate, consult, and settle extensive property damage claims.
• Analytical and problem‑solving skills for coverage application and claim resolution.
• Abi…