Office Claims Representative - Auto Claims

Office Claims Representative

Status: Exempt

Compensation Range: $45,000 – $58,000 annually

Location: West Creek Office, 12580 West Creek Pkwy, Richmond, VA 23238

Reports to: Office Claims Representative Supervisor

Schedule: Monday – Friday, 8:00am – 4:30pm (375 hrs per week). Hybrid schedule:
In‑office 3 days, work from home 2 days after training and probationary period.

The OCR handles physical damage claims and provides efficient settlements in accordance with company procedures.

• Review, evaluate, and adjust claims for payment by following procedures, verifying coverages, estimates, bills, and other data.
• Maintain timely contact with insureds and claimants.
• Evaluate and direct field claims to appropriate claims representative when required.
• Develop professional relationships with car rental auto body shops and contractors.
• Diaries and reserves open claims, set up new claims, and process incoming mail daily.
• Make rental car reservations, extensions, and payments in accordance with company procedures.
• Schedule appointments for drive‑in claims service.
• Evaluate and make total loss settlements.
• Process salvage on total loss vehicles.
• Write estimates on damaged vehicles as required.

• Answer inquiries from agents and insureds on coverages and procedures.
• Maintain logs and other records as required.
• Maintain knowledge of company procedures and the Unfair Claims Practices Act.
• All other duties as assigned by the supervisor, including collaborating on programs and projects with team members.

• High school diploma or equivalent.
• Minimum 1–3 years of property and casualty claims experience.

• Proven customer focus and ability to engage with customers and vendors.
• Excellent oral and written communication skills.
• Strong MS Office skills (Word, Excel).
• Proven ability to work well both independently and in a team environment.
• Strong organizational skills.
• Proven ability to be flexible and handle multiple tasks.
• AIC INS or I‑Car Platinum experience a plus but not required.

At VA Farm Bureau we provide an exceptional benefits package including ongoing job development and support in all roles, paid training and continuing education reimbursement, medical and dental insurance available on the first day, generous employee 401(k) contribution, excellent paid time off (PTO) plan, and more.

VA Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation, or veteran status.