Field Investigator – SIU Claims

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team.

Auto-Owners Insurance, a top-rated insurance carrier, is seeking an experienced and motivated Field Investigator professional to join our team.

• Investigate, evaluate and determine appropriate disposition of all types of claims arising out of the Company’s business.
• Provide customer service to agents, insured’s and others in the course of handling claims to their conclusion.
• Meet with people involved with claims. Occasionally this may be outside our office environment.
• Increased role as a trainer/resource for branch associates in the Claims Department.
• Analyze and investigate to identify issues which may warrant additional investigation.

• Bachelor’s degree or equivalent experience
• Prior law enforcement is preferred but not required
• Ability to handle conflict comfortable Field Claim Rep with Auto and Field experience preferred
• Ability to read, interpret and react to documents such as insurance policies, procedures manuals, and legal documents.
• Able to assemble information, develop opinions and clearly express decisions using sound reasoning and judgment.
• Ability to write reports and compose correspondence.
• Ability to communicate, both verbally and in writing, and possess good problem resolution skills and good interpersonal skills.
• Able to accurately deal with mathematics and financial areas and develop an understanding of personal and business finance documents.
• Can tactfully and effectively deal with all types of people.
• Able to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage.
• Ability to organize assigned work.
• Ability to maintain a professional image.

Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success.

• friendly work environment
• structured training program
• employee mentoring
• competitive base salary
• matched 401(k)
• fully-funded pension plan (once vested)
• bonus programs
• generous paid time off including holidays, vacation days, personal time, and sick leave

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.

* Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.

Auto-Owners Insurance is a mutual insurance company with a simple human sense approach to business. This means we answer the phone because it's ringing, we treat people like they're people, and we believe the right way is the human way. Established in 1916 and headquartered in Lansing, Michigan, we currently operate in 26 states. We partner with independent agencies to sell our products to the communities we serve, and we are consistently acknowledged for our superior customer service.

We are proud to have been ranked among the Fortune 500 every year since 2002.

Find out why working here is more than just a job.