Claims Analyst - REMOTE

The Claims Analyst handles complex and high exposure bodily injury and property damage claims under Ryder’s self-administered liability program. This position investigates and adjusts claims, and directs defense counsel, independent adjusters, experts, and other vendors in the claim‑handling processes.

• Investigates and adjusts claims, directing outside defense counsel, independent adjusters, experts, and other vendors in the claim‑handling processes.
• Assists Claim Manager in the identification of exposures and recommends solutions.
• Possesses a comprehensive understanding of all relevant laws and regulations governing Property and Casualty claims in the US, Canada and Puerto Rico.
• Alerts Claim Manager to changes and proposed changes in laws that could impact Ryder’s liability program.
• Engages in on‑going interaction with field and operations management, legal counsel, safety managers, customers, insurance carriers, and third‑party claimants.
• Interacts with the Law Department on significant cases and updates field operations personnel on claim status.
• Supervises outside vendors retained for investigations, cost containment, expert witnesses, and litigation management to ensure claims are handled appropriately according to applicable jurisdictions.
• Recurrently interacts with primary and excess insurance carriers, and reinsurers on files meeting reporting thresholds.
• Assists Claims Manager when appropriate or in the manager’s absence.
• Assists other team members on technical issues.
• Recommends and sets reserves to ensure the reserves represent the probable ultimate payout based on documented file developments.
• Investigates and resolves complex and high‑exposure claims pursued against Ryder and its insured customers.

• Bachelor’s degree and/or equivalent experience.
• Seven or more (7+) years of experience in casualty claims.
• Strong claim technical skills.
• Adjuster licenses required for various States.
• Demonstrated ability to handle large exposure and complex claims, including litigated matters and coverage cases.
• Strong commitment to the principles of customer focus.
• Effective interpersonal skills and ability to communicate clearly in verbal and written communications.
• Ability to complete detailed and quality internal reports.
• Superior negotiation skills and ability to deal effectively with claimants and plaintiff attorneys.
• Comprehensive understanding of all relevant laws and regulations, as well as related medical and legal terminology.
• Comprehensive understanding of insurance coverage.
• State licenses are a plus.
• Obtaining necessary licensing will be required within 90 days.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.