Senior Casualty Claims Resolution Specialist - Complex - Central Region

Senior Claims Resolution Specialist – Complex Casualty Team

At Liberty Mutual, we show up for people in their toughest moments, and we show up for our employees with the same commitment. We are currently seeking a Senior Claims Resolution Specialist for our Complex Casualty Team in the Central Region. Your role will manage high‑exposure, complex, catastrophic injury claims, working in an environment guided by professionalism, integrity, and empathy.

You’ll be the point person on severe and catastrophic auto and homeowner’s casualty claims, navigating litigation, partnering with counsel, and driving strategy. Your judgment shapes outcomes on significant claims with support from senior leaders. The role is remote or hybrid with a modest two days a month expectation near a hub. You’ll benefit from advanced technical training, mentorship, and opportunities for continued growth.

External candidates with an active FL or TX All‑Lines Adjuster License (CEs current) may qualify for a $2,500 sign‑on bonus.

• Manage the investigation, evaluation, and resolution of complex auto and homeowner’s casualty claims.
• Assess coverage, liability, and damages; recommend settlement strategies and escalations for authority review.
• Identify potential suspicious claims and refer to SIU and third‑party subrogation opportunities.
• Collaborate closely with trial counsel; attend mediations, arbitrations, trials, hearings, and conferences.
• Prepare detailed litigation and trial reports for local management and Home Office.
• Communicate effectively with policyholders, witnesses, attorneys, and claimants to gather information and provide guidance.
• Respond to written and telephone inquiries, including status reports.
• Maintain accurate reserves, recommending increases on cases beyond authority.
• Safeguard financial and confidential information across all claim files.
• Oversee billing practices of outside and in‑house counsel to ensure compliance and cost efficiency.
• Assist the team, stepping in for the Claims Team Manager when needed and mentoring colleagues; represent the company on matters involving state or federal regulatory agencies.
• Participate in special projects at the direction of leadership.

• 5+ years managing complex and litigated casualty claims.
• Deep expertise handling severe to catastrophic injuries and fatalities.
• Strong analytical thinking, negotiation skills, and sound judgment.
• Ability to thrive in a fast‑paced, high‑stakes environment.
• Professionalism, empathy, and exceptional communication skills.

If you live within 50 miles of one of our hub locations, the role is hybrid (2 days in office). Otherwise, it may be fully remote. Candidates located in the Eastern, Central, or Mountain time zones are most ideal to support claims in those regions.

Hub locations:
Chandler, AZ;
Clifton Park, NY;
Columbus, OH;
Indianapolis, IN;
Lake Mary, FL;
Liberty Lake, WA;
Marlton, NJ;
Plano, TX;
Suwanee, GA;
Warrenville, IL;
Westborough, MA.

10% for mediations, arbitrations, trials, or in‑person events.

• Excellent interpersonal skills to communicate and negotiate with customers and conduct investigations.
• Demonstrated leadership ability and time‑management skills to delegate work appropriately and organize resources effectively.
• Expert-level knowledge of claims case‑handling practices, legal liability, general insurance policy coverage, and applicable tort laws, normally acquired through a bachelor’s degree or equivalent training plus 4–6 years of directly related experience, at least two of which should normally be in a team‑leader capacity.
• Licensing required in some states.

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

Liberty Mutual is an equal‑opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or any basis prohibited by federal, state, or local law.