Manager, Home Office Underwriting

At Coaction, we’re a unique mix of leaders, achievers, thinkers, and team players with a high-performance mindset and a diverse skillset. We bring our industry expertise together to continually push the boundaries of what insurance can be for our clients.

The Manager, Home Office Underwriting – Audit, Governance & Strategic Support will support the Home Office Underwriting function across underwriting audit, governance, referral discipline, guideline maintenance, operational controls, and strategic underwriting initiatives.

This role is broader than a traditional audit position. It will help ensure underwriting practices are technically sound, well documented, aligned with authority and appetite, and supported by practical processes that improve underwriting quality, consistency, and profitability.

The role will partner with Underwriting, Compliance, Legal, Actuarial, Claims, Risk, Ceded Reinsurance, and Data & Analytics to identify issues, recommend improvements, and help drive findings or initiatives through resolution.

The successful candidate will combine strong technical underwriting judgment, audit discipline, project management, and the ability to translate observations from file reviews, referrals, guidelines, and portfolio work into actionable improvements.

• Underwriting Audit & Quality Review
• Plan and execute underwriting audit activity, including pre-audit planning, file review, fieldwork, reporting, and post-audit follow-up.
• Review underwriting files for adherence to authority, appetite, guidelines, rate and form requirements, documentation standards, and key underwriting controls.
• Evaluate underwriting judgment, risk selection, pricing support, policy construction, referral handling, and completeness of file documentation.
• Identify control gaps, process weaknesses, recurring issues, and opportunities to improve underwriting quality and operational consistency.
• Partner with Compliance, Legal, Regulatory, and business leaders on rate, form, and regulatory questions identified through reviews.
• Track audit findings, corrective actions, and open items through completion, including periodic reporting on overdue or unresolved items.

• Underwriting Governance, Authority & Referral Discipline
• Support maintenance and continuous improvement of underwriting authority frameworks, letters of authority, referral triggers, and approval workflows.
• Help ensure underwriting referrals contain appropriate analysis, rationale, documentation, and approval parameters before terms are released.
• Assist with development and implementation of governance standards that promote consistent technical underwriting discipline across business units.
• Partner with Home Office Underwriting leadership to identify when guidelines, authority levels, or referral criteria should be clarified, revised, or reinforced.
• Support internal communication, rollout, and adoption of underwriting bulletins, referral standards, process changes, and governance expectations.

• Guidelines, Appetite & Technical Underwriting Support
• Contribute to development, maintenance, and periodic refresh of underwriting guidelines, philosophies, risk appetites, and best practices.
• Assist in translating underwriting strategy into practical guidance that field underwriters can apply consistently.
• Identify areas where guidelines may be incomplete, outdated, inconsistent, or insufficiently tied to authority, risk appetite, or portfolio objectives.
• Support development of technical underwriting resources, checklists, and best-practice materials for priority lines, classes, or emerging topics.
• Help monitor adoption of underwriting standards and recommend training, communication, or process improvements where needed.

• Strategic Projects & Business Support
• Support Home Office Underwriting strategic projects, including portfolio review support, underwriting tool development, exposure or event assessments, due diligence, runoff reviews, and special audits.
• Assist with projects related to ceded reinsurance placements, underwriting guideline changes, business-unit reviews, or risk-related portfolio actions.
• Work with Data & Analytics partners to identify practical…