Senior Claims Adjuster - Workers Compensation

Position Overview

Are you looking for an opportunity to join a fast‑growing company that consistently outpaces the industry in year‑over‑year growth? Liberty Mutual offers exciting openings for Workers Compensation Senior Claims Specialists within the Central Region. As a Senior Claims Specialist you will work within a Claims Team, using the latest technology to review, analyze and process claims that are routinely characterized as moderately complex to complex within assigned authority limits.

Your responsibilities include making decisions about liability/compensability, evaluating losses, negotiating settlements, and managing an inventory of commercial property/casualty claims involving bodily injury or property loss. You may also assist the Claims Team Manager with assigning new claims to team members, providing technical direction, and monitoring caseloads.

Training is a critical component of your success and starts with reliable attendance. Attendance and active engagement during training are mandatory. Training requires one week in our Plano, TX office onsite in September 2026. To be considered for this position, candidates must reside within 50 miles of Hoffman Estates, IL, or Indianapolis, IN, and will be required to work in the office twice a month.

Candidates located in Ohio, Montana, Virginia and Minnesota are eligible for 100% remote work, as we do not have claims offices in these states.

• Plan and conduct investigations of claims, including interviews, documentation review, evidence collection, and chain‑of‑custody protection, to confirm coverage, determine liability, compensability, and damages.
• Determine need for and engage independent adjusters, cause and origin experts, and independent medical examiners; refer claims to subrogation group or Special Investigations Unit as appropriate.
• Assess policy coverage for submitted claims and notify the insured of any issues; determine and establish reserve requirements, adjusting reserves as necessary during claim processing.
• Assess actual damages and conduct negotiations, within assigned authority limits, to settle claims.
• Coordinate litigation activities associated with assigned claims to ensure timely and cost‑effective resolution; attend trials as a company representative.
• Act as senior technical professional on team, assisting team members with escalated issues; mentor and train new team members; participate in Quality Review process.
• Participate in conducting Suit Committees, Round tables, Arbitrations, Mediations, field investigations, and may assist in conducting closed file reviews.
• Perform other duties as assigned.

• Excellent interpersonal skills for communicating and negotiating with customers and conducting investigations.
• Leadership ability and demonstrated time‑management skills to delegate work appropriately and organize resources effectively.
• Advanced knowledge of claims case handling practices, legal liability, general insurance policy coverage, and state tort laws, typically acquired through a bachelor’s degree (or equivalent training) plus 3 to 5 years of directly related work experience.
• Required to obtain and maintain all applicable licenses.

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or any basis prohibited by federal, state or local law.