General Liability Litigation Team Leader - Eastern

Team Leader Claims - CH08AE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

Reporting to the Eastern General Liability Litigation Director, the GL Team Leader is responsible for managing a tenured staff resolving GL coverage, risk transfer, liability and damages in compliance with corporate claim settlement policies and procedures.

• Leading approximately 7 General Liability Litigation Claim Handlers with corresponding claim inventories.
• Effectively training, coaching and developing staff to enable optimal job performance and the achievement of individual and professional goals.
• Managing and directing claim investigation, liability determinations, disposition and settlement, in compliance with corporate claim settlement policies and procedures.
• Managing and implementing change including explaining drivers and business goals.
• Evaluating and managing staff performance.
• Serving as a technical resource for General Liability Litigation Claim Handlers.
• Understanding and effectively analyzing General Liability and/or personal lines coverage forms.
• Experience in leading and managing all levels of staff relative to experience, tenure and professional development.
• Extensive knowledge of customer service drivers and the ability to resolve customer issues, needs and concerns independently.
• Experience with human resource policies and procedures and administration of the same.
• Strong communication skills, both verbal and written regardless of audience demographic.
• Ability to partner with internal and external customers inclusive of agents, brokers, sales and product teams.

• Prior high exposure general liability claims, and litigation experience strongly preferred.
• Knowledge of contracts and contractual indemnification.
• In-depth understanding of coverage and risk transfer heading toward the development of a strong coverage acumen.
• College degree preferred.
• Prior management experience strongly preferred.
• Consistent high level of performance and achievement over career span.
• CPCU, AIC, SCLA or other professional designation, or working toward such designation preferred.

This role can have a hybrid or remote work arrangement. Candidates who live near one of our office locations (Hartford, CT; San Antonio, TX; Scottsdale, AZ; Lake Mary, FL; Naperville, IL; Alpharetta, GA) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

The annualized base pay range for this role is $86,400 - $129,600. Other rewards may include short‑term or annual bonuses, long‑term incentives, and on‑the‑spot recognition. The base pay is just one component of The Hartford’s total compensation package for employees.

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age