Claims - P&C Claims Coordinator II

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss.

Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.

If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

The P&C Claims Coordinator II role will provide support to the HQ Claims Resource Operations Material Damage Unit, as it relates to property and auto repair programs, processes, estimating software, and vendor management. This position is based at our Headquarters in Fairfield, Ohio.

The pay range for this position is $40,000-$55,000 annually. The pay determination is based on the applicant’s education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

• Set up and maintain user access and profiles for material damage systems such as:
  • estimating software
  • total loss software
  • rental management system
  • direct repair programs
  • towing & roadside assistance program
  • glass program
  • mitigation bill review program
• Assist the Claims department and service providers with:
  • questions, issues, and general assistance with auto, property, and roadside assistance programs
  • RPA payment processes
  • payment reconciliation & exceptions
  • repair shop and contractor referrals for direct repair programs
  • payment, repair, and compliance audits
  • Material Damage SharePoint maintenance
  • CMS table maintenance for program functionality

• auto and property claim nomenclature knowledge preferred but not required
• two years Claims department or Operations experience
• general knowledge and use of Microsoft Office products including Word and Excel

• strong CMS skills
• analytical skills
• detail oriented
• effective oral and written communication skills

• eagerness to learn new skills and complete educational courses as needed
• ability to work independently
• ability and willingness to adapt to change and new tasks as they become needed

The above declarations are not intended to be an “all-inclusive” list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated.

To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages.

Many departments at our Headquarters in Fairfield, Ohio, offer hybrid work options, empowering associates to work from home several days a week. Depending on your role and responsibilities, hybrid options may be available.

As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation; religion; national origin; age; disability; or any other basis prohibited by law. Learn more about the Federal Employment Notices.

US-OH-Fairfield