Senior Account Manager- Commercial Insurance (Remote

Position: Senior Account Manager- Commercial Insurance (Remote)
## Senior Account Manager
- Commercial Insurance (Remote)
Apply remote type:
Remote locations:
Florida (Remote):
Palm Bay. Florida:
Monticello, Florida:
St. Johns, Florida:
Oviedo, Florida time type:
Full time posted on:
Posted Todayjob requisition :
R-1471
*
* Job Description:

***
* Title:

Senior Account Manager - Commercial Lines*
* ** Work Mode:
** Remote (Eastern and Central Time Zones Only)**| Location/Supporting:
** Jacksonville, FL **| Book Focus:
General, Construction, Property, Real Estate*
*
* Please note:

If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace.

Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit:
**
* About the Role:

** Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Serve as a subject matter expert for the account management team.
*
* Key Responsibilities:

**
* ** Technical Competence:
** Maintain a high degree of technical competence and industry expertise.
* ** Team Leadership:
** Direct daily activities and workflow of the account management team.
* ** Customer Service:
** Handle customer service requests, policy administration, billing, claims, and coverage analysis.
* ** Policy Management:
** Manage policy expirations and renewals.
* ** Renewal Process:
** Conduct client research, prepare submissions, negotiate coverages, and present proposals.
* ** Accounts Receivable:
** Monitor reports and take action on delinquent accounts, collecting outstanding balances.
* ** System Maintenance:
** Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
* ** Activity Monitoring:
** Monitor and maintain activity/suspense to ensure timely completion.
* ** Activity Monitoring:
** Monitor and maintain activity/suspense to ensure timely completion.
* ** Communication:
** Maintain frequent, transparent communication with the account team regarding workload status and any issues.
* ** Service Excellence:
** Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
* ** Policy Compliance:
** Stay updated on company policies and procedures.
* ** Continuous Improvement:
** Seek and adopt best practices to improve individual and team performance.
* ** Champion IOA Values:
** Demonstrate integrity and leadership.
** Ideal Candidate

Qualifications:

*** 5+ years of account management experience, or 7+ years in the insurance industry
* Thorough knowledge of insurance brokerage and client needs
* Required active licensing; professional designation (CIC or equivalent) preferred
* Strong analytical, problem-solving, and decision-making skills
* Exceptional customer service, communication, multitasking, and organizational skills
* Proficiency in MS Office (Outlook, Word, Excel)
* High School Diploma (or equivalent)
*
* What We Offer:

*** Competitive salaries and bonus potential
* Company-paid health insurance
* Paid holidays, vacations, and sick time
* 401K with employer match
* Professional growth and career progression opportunities
* Respectful culture and work/family life balance
* Community service commitment
* Supportive teammates and a rewarding work environment
** What to Expect (Application Process):
*** 30-Minute Phone Screen, Online Assessments, and Interview(s)
** Salary Range
*** The expected pay range for this position is 80-95K annually, depending on experience, relevant skills, and geographic location.
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