Manager, Technical Underwriting (Stop Loss

Join The Novacore Team

At Novacore, we're redefining the specialty insurance experience for our agents, carrier partners — and for each other. We specialize in tailored solutions for niche industries, powered by advanced analytics, modern technology and a culture of innovation. Recognized as a top workplace, Novacore is a place where ambition is supported, growth is continuous and culture matters.

We offer:

• A collaborative, results-driven environment
• Competitive compensation and comprehensive benefits
• Year-round social and community events
• Ongoing mentorship and professional development
• Endless opportunities for upward mobility

If you're ready to be part of something extraordinary — with a team that's transforming commercial insurance — we want to meet you.

Carbon Stop Loss Solutions is a leading managing general underwriter (MGU) in the field of employer stop loss and managed care insurance. Carbon's team of experts are known as the industry leader in delivering best-in-class risk solutions to effectively lower healthcare costs. Carbon Stop Loss Solutions makes up Novacore's Healthcare Segment. Novacore is the newly formed specialty insurance entity created from the April 2025 sale of NSM Insurance Group's U.S. commercial division.

Ideally, this role will sit at the Conshohocken, PA Home Office on a hybrid schedule.

• Manage the technical underwriter pool, training, assignments, case loads
• Coordinate with Underwriting on service standards on data intake and RFP work streams
• Own the end-to-end technical underwriting workflows from intake to binding, challenging processes for efficiency and scalability
• Manage the transition of data into ESL Office and assisting the actuarial team with governance of data quality
• Partner with the COO on system enhancements, integrations, automation initiatives, and data quality standards affecting the underwriting platform.
• Serve as the technical underwriting teams liaison with external partners that support the technical underwriting practice
• Manage daily case assignment, workload balancing, and capacity planning across the technical underwriting team.
• Monitor pipeline health, turnaround times, and SLA adherence; escalate bottlenecks and resource constraints to the COO with recommended solutions.
• Coordinate with sales, actuarial, claims, and policy administration teams to ensure smooth handoffs and consistent communication throughout the quote-to-bind lifecycle.
• Establish and maintain underwriting quality controls, peer review protocols, and documentation standards.
• Design and deliver structured training and development plans for technical underwriters
• Build career progression pathways and competency frameworks for the technical underwriting team.
• Conduct regular performance reviews, provide coaching and feedback, and manage individual development plans.
• Cultivate a culture of continuous improvement, knowledge sharing, and technical rigor within the team.
• Maintain and enforce underwriting guidelines, authority levels, and referral protocols in coordination with senior underwriting leadership.
• Produce management reporting on production, quality, and operational metrics for the COO and executive team.
• Support audits, compliance reviews, and carrier/reinsurer due diligence as needed.

• 7+ years of employer stop loss or medical excess underwriting experience, with at least 2 years in a lead, supervisory, or management capacity.
• Hands-on proficiency with stop loss underwriting and policy administration platforms, including workflow configuration and reporting.
• Demonstrated success managing underwriting workflows, case pipelines, and team workload in a production environment.
• Experience training, mentoring, and developing underwriting talent.
• Strong analytical skills, including comfort with Excel-based rating tools, underwriting data, and operational metrics.
• Excellent written and verbal communication skills, with the ability to work effectively across sales, actuarial, claims, and technology functions.

Preferred

• Familiarity with ESL Office by Connexure, including workflow configuration, templates, and reporting.
• Experience with underwriting workflow automation, system implementations, or platform migrations.
• Familiarity with data and reporting tools (e.g., Power BI, SQL-based reporting) and interest in AI-assisted underwriting tooling.
• Knowledge of managed care reinsurance and the broader self-funded health plan ecosystem (TPAs, MGUs, brokers, PBMs).
• Bachelor's degree in a relevant field or equivalent professional experience; industry designations (e.g., HIA, MHP, CEBS) a plus.

• Technical Underwriting workflows with external partners and ESL Office are fully documented, standardized, and adopted across the team.
• Measurable improvement in quote turnaround time and SLA adherence.
• Structured underwriter development program in place with defined competency benchmarks.
• Consistent, reliable management reporting on…