Inside Adjuster (Trainee) Analyst II - HYBRID Denver, CO

Job Description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. For more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs.

This is an IN-OFFICE Hybrid Trainee role in the Allstate Greenwood Village Office

As a Moderate Inside Property Adjuster, you will provide exceptional service to our policyholders. Working from your home office on Tuesday and Thursday, and in office on Monday, Wednesday and Friday, your primary responsibility will involve virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately. You will be interacting with customers, contractors, and vendors through various software platforms such as Xactimate and ClaimsX Video Collaboration.

This communication will take place through different channels, including voice calls, email, and text messages, with a particular focus on water losses.

• Customer Service Expert – Care, empower, and restore claims, showing empathy and compassion.
• Investigator – Independently investigate property claims, review damage, and interpret policies to determine coverage.
• Effective Communicator – Use phone, email, and video chat to guide customers through a fast, fair, and easy claims process, respecting their preferred communication method.
• Negotiator – Evaluate and negotiate settlements with customers, vendors, third‑party carriers, and claimants, using appropriate tactics for challenging situations.
• Problem Solver – Utilize estimate tools, job aids, and settlement platforms, employing critical thinking skills in a fast‑paced environment.
• Recorder – Execute policies, maintain accurate documentation, and ensure compliance with company standards.

Monday‑Friday, 8 am‑4:30 pm with rotational Saturday duty. Work from home Tuesday and Thursday; in office Monday, Wednesday, and Friday.

• 1+ years of previous customer service experience.
• Previous industry experience is highly desired.
• Proficiency in using Xactimate and other relevant software for virtual assessments.
• Ability to assess property damages and determine claim coverage accurately.
• Excellent negotiation and communication skills.
• Ability to work independently and manage time efficiently in a virtual environment.
• Detail‑oriented and organized, with a focus on high‑quality claim resolution.

• Structured programme to build a claims foundation and understand systems and processes.
• Ongoing training opportunities for continuous improvement on the job.

• May require an adjuster and/or appraiser license, including a background check. Licenses to be secured within 60 days of hire if applicable.
• The hiring manager will collaborate with the centralized licensing team to ensure proper licensing.

$1,000 licensing sign‑on bonus for active licenses such as Home Resident Property & Casualty License, Designation. Previous Allstate employees are not eligible.

• Comprehensive benefits package from Day 1, including healthcare, retirement, and more.
• Competitive pay with opportunities for development and career advancement.
• Flexible scheduling and time‑off policy supporting work/life balance.
• Initial and ongoing training for proficiency.
• 401(k)/pension, education reimbursement, and programs to help balance work and life.

This job does not have supervisory duties.

Critical Thinking, Customer Service, Decision Making, Negotiation, Time Management

Base compensation: $47,500.00 – $60,320 annually, based on experience and qualifications.

The candidate will be required to submit to a background investigation.

Allstate generally does not sponsor employment‑based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, discrimination against veterans is prohibited.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees working from home receive a monthly connectivity reimbursement.

When working from home, you must have a dedicated, private workspace free from distractions, reliable internet with minimum speeds of 50 MB download and 5 MB upload.