Subrogation Specialist

Join the Fleet Response Team

Fleet Response is committed to providing innovative, customer-focused fleet management solutions while maintaining the highest standards of professionalism, integrity, and partnership. As a family-owned organization, we believe our success is built on strong relationships—with our clients, our communities, and one another. Our culture is rooted in trust, collaboration, diversity, equity, inclusion, and continuous improvement.

Recognized as one of Northeast Ohio's Top Workplaces, Fleet Response offers workplace flexibility, opportunities for career advancement, and a supportive, team-oriented environment where employees are empowered to grow and make a meaningful impact.

Fleet Response specializes in providing claims management, accident management, subrogation, driver safety, and technology-driven solutions for organizations that self-insure their vehicle fleets. Built on an insurance foundation with a customer-first approach, we help clients reduce costs, minimize vehicle downtime, and improve overall fleet performance.

Fleet Response is seeking a qualified Subrogation Specialist to join our Subrogation team. This position offers a remote work arrangement for candidates who reside outside the Northeast Ohio area. Local employees may work from our corporate office in Hudson, Ohio, based on departmental needs and established workplace guidelines.

The Subrogation Specialist is responsible for pursuing recovery when an automobile accident results in a vehicle or property loss for a Fleet Response client. This role manages a dedicated caseload from initial investigation through resolution while gathering documentation, evaluating liability, preparing demand packages, negotiating settlements, and coordinating collection or arbitration activity when necessary.

The Subrogation Specialist works closely with clients, drivers, witnesses, insurance carriers, responsible parties, repair facilities, attorneys, collection agencies, and internal departments to maximize recovery opportunities while providing professional and responsive customer service.

• Manage a dedicated caseload and ensure all recovery activities align with established client requirements and handling parameters.
• Respond to calls and questions from drivers, clients, repair facilities, responsible parties, insurance carriers, and internal business partners.
• Provide accurate information and deliver professional, responsive customer service throughout the recovery process.
• Collect, review, verify, and upload all required claim-related documentation.
• Obtain driver, witness, and other relevant statements as needed to support recovery efforts.
• Accurately enter required claim information and confirm claim details within the claims management system.
• Review claims to identify recovery potential and conduct investigations to support liability and recovery decisions.
• Pursue subrogation recovery within applicable statutes of limitations.
• Research applicable state laws and regulations to support claim handling and recovery strategies.
• Perform skip tracing and other investigative activities while maintaining consistent follow-up on assigned files.
• Prepare complete and accurate subrogation demand packages in accordance with departmental guidelines.
• Contact responsible parties and insurance carriers to pursue recovery and negotiate settlements on behalf of clients.
• Conduct collection activities in compliance with the Fair Debt Collection Practices Act and other applicable requirements.
• Refer files to collections when appropriate and coordinate with external collection agencies and attorneys.
• Prepare and file arbitration matters when required.
• Communicate with clients to obtain settlement authority, approvals, or additional information as needed.
• Participate in client review meetings and provide updates regarding claim activity, recovery progress, and recommended next steps.
• Review incoming payments and close files in accordance with client expectations and handling parameters.
• Evaluate complex claims and provide detailed recommendations regarding appropriate next steps.
• Process claim-related invoices accurately and within established time frames.
• Assist with preventability determinations when required.
• Maintain complete and accurate claim notes, documentation, and communication records.
• Meet or exceed established individual and team recovery performance goals.
• Perform other duties and special projects as assigned by management.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, or qualifications. Employees may be required to perform duties outside their normal responsibilities as business needs dictate.

• Previous customer service, claims, collections, insurance, automotive, or related experience.
• Strong written and verbal communication…