Bodily Injury Claims Specialist

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Job Description
* Applications are accepted on an ongoing basis. An open position may not be available at this time. We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our Claims department as a Bodily Injury Claims Representative.

• Assemble facts, determine coverage, evaluate the amount of loss, analyze legal liability, make payments in accordance with coverage, damage and liability determination, and perform other functions or duties to properly adjust the loss.
• Study insurance policies, endorsements, and forms to develop an understanding of insurance coverage.
• Follow claims handling procedures and participate in claim negotiations and settlements.
• Deliver a high level of customer service to our agents, insureds, and others.
• Devise alternative approaches to provide appropriate service, dependent upon the circumstances.
• Meet with people involved with claims, sometimes outside of our office environment.
• Handle investigations by telephone, email, mail, and on-site investigations.
• Maintain appropriate adjuster’s license(s), if required by statute in the jurisdiction employed, within the time frame prescribed by the Company or statute.
• Handle complex and unusual exposure claims effectively through on-site investigations and through participation in mediations, settlement conferences, and trials.
• Handle confidential information according to Company standards and in accordance with any applicable law, regulation, or rule.
• Assist in the evaluation and selection of outside counsel.
• Maintain punctual attendance according to an assigned work schedule at a Company approved work location.

• A minimum of three years of insurance claims related experience.
• The ability to organize and conduct an investigation involving complex issues and assimilate the information to reach a logical and timely decision.
• The ability to effectively understand, interpret and communicate policy language.
• The dissemination of appropriate claim handling techniques so that others involved in the claim process are understanding of issues.

Auto-Owners offers a generous compensation package. For this position, the anticipated annualized starting base pay range is $65,500.00 - $96,100.00. Other components of the compensation package include benefit dollars used to purchase certain benefits and several bonus opportunities.

• We offer a friendly work environment, structured training program, employee mentoring and an excellent benefits package.
• Along with a matched 401(k), fully funded pension plan (once vested), Auto-Owners offers medical, prescription, dental and vision insurance; associate, spouse and child life insurance; supplemental sick pay; long term disability; health care flexible spending accounts and dependent care flexible spending accounts.
• Additional benefits include: generous paid time off including holidays, vacation days, personal time, sick leave and parental leave; adoption assistance; discounts on personal insurance; education matching gift program, a student loan assistance program and a gym membership and fitness class reimbursement program.

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.

* Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.

Auto-Owners Insurance is a mutual insurance company with a simple human sense approach to business. This means we answer the phone because it's ringing, we treat people like they're people, and we believe the right way is the human way. Established in 1916 and headquartered in Lansing, Michigan, we currently operate in 26 states. We partner with independent agencies to sell our products to the communities we serve, and we are consistently acknowledged for our superior customer service.

We are proud to have been ranked among the Fortune 500 every year since 2002.