Manager, Large Loss Property Claims PL (NY ​/ East PA - WFH

Large Loss Manager

If you're passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers and partners are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.

This position can be staffed within New York or Eastern Pennsylvania.

This leadership position will require someone who can:

• Lead – energize others and share leadership.
• Innovate – solve needs in ways people have not yet imagined.
• Adapt – anticipate and embrace change.

The ideal candidate will possess:

• Strong claims knowledge, Property experience is preferred
• Proven leadership (informal or formal), including mentor and/or coaching skills
• Strong customer service and conflict resolution competency
• Excellent organization and adaptability skills
• Can work through ambiguity

Job Description Summary

No two property claims are ever the same, and each customer has unique needs. Our team thrives on providing the very best service and building lasting, successful relationships with our customers. If you are confident, curious, driven to learn and grow and have the desire to help people when they most need it, we want to know more about you! As a Large Loss Manager, you'll lead a Large Loss claims unit within a geographic area.

This includes reviewing, adjusting, and paying Large Loss property damage claims. Other responsibilities include handling customer satisfaction, expense control, supervising loss cost objectives, and supporting cross-functional and cross-claims specialty coordination. You also may lead local recruiting teams and partner with Human Resources and claims leadership to develop an annual workforce plan.

Key Responsibilities:

• Supports claims performance improvement by participating in special claims initiatives and projects.
• Participates in local claims teams to improve Property Core and cross-discipline coordination.
• Coordinates resources with other functions such as quality assurance, SIU, subrogation, claims legal, service center/call center, and corporate support staff.
• Manages support resources/vendors as needed (Property Repair Network, etc.)
• Conducts quality assurance file reviews and implement team recommendations.
• Monitors and manages unit performance objectives.
• Delivers an outstanding customer service experience to all internal, external, current, and prospective Nationwide customers.
• Resolves customer complaints according to Best Practices. Monitors customer satisfaction to drive action plans for improvement.
• Identifies, develops, and retains associates who have the potential for or are ready to fill critical organizational roles.
• Leads Large Loss associates, including performance management, salary planning and administration, training and development, workflow planning, hiring and placement, and disciplinary actions.
• Oversee accurate reserving; conference files with Technical Office partners; investigate coverage; identify and investigate potentially fraudulent activity.
• May perform other responsibilities as assigned.

Reporting Relationships:
Reports to the Large Loss Claims Director.

Typical Skills and Experiences:

Education:

Undergraduate degree or post-graduate studies preferred.

License/Certification/Designation:
State licensing where required. Successful completion of required/applicable claims certification training/classes.

Experience:

Eight years of related experience in Large Loss claims settlement, handling, or management.

Knowledge, Abilities, and

Skills:

General knowledge of insurance theory and practices, and contracts and their application. Property estimating and automated claims systems. Demonstrated knowledge of the investigation, consultation and settlement activities used to resolve extensive property damage claims. Proven ability to meet customer needs and provide exemplary meaningful service by guiding customers through the claims process and ensuring a…