Customer Service Agent (In-Office
Cape Coral, Lee County, Florida, 33990, USA
Listed on 2026-08-09
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Insurance
Insurance Sales, Insurance Agent & Advisor
Are you an ambitious, licensed insurance professional ready to grow your career with a supportive, people-first agency? Anchor Line Insurance is looking for motivated Property & Casualty licensed agents who want a high-earning sales role with long-term growth opportunities.
This is a high-impact sales role with uncapped earning potential, a supportive team culture, and work-life balance.
We provide our team with a steady flow of quality leads (mostly inbound!) so you can focus on what you do best (helping clients and closing sales!)
Agents who have come from other agencies consistently perform better with us because they finally have the support and tools they need to succeed.
So if you're coachable, driven, and ready to put your license to work, this role is meant for you.
Why You’ll Love Working With Us:
- Competitive pay + growth potential:
Your license + skills deserve to be rewarded. - All the tools you need:
Equipment provided + training + ongoing support. - Team culture you’ll actually like:
Collaborative, friendly, and we celebrate wins together. - Career path:
Advancement opportunities as our agency continues to grow. - Perks: PTO, paid holidays, bonuses, appreciation events, and more.
Salary Range: $35,000.00 - $52,000.00 per year
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Work from Home
Hands on Training
Mon-Fri Schedule
Work-Life Balance
Weekly Management Meetings
Monthly Bonus Opportunities
Monthly Bonus Opportunities
Work Equipment Supplied
RequirementsWhat We’re Looking For:
- Previous Allstate experience is strongly preferred
- Customer service background in insurance or call center setting
- Excellent communication and problem-solving skills
- Tech-savvy and comfortable working with agency management systems and CRM tools
- Dependable, organized, and able to thrive in a remote environment
- Positive, personable, and able to balance friendliness with professionalism
About Anchor Line Insurance
Based in Cape Coral, Florida, Anchor Line Insurance is a modern, client-focused agency dedicated to protecting what matters most for families and individuals. We pride ourselves on creating a positive, supportive environment where our team members can thrive. When you join us, you’re not just another employee, you’re part of a family that’s invested in your growth and success.
Ready to Grow With Us?
If you’re licensed, passionate about client service, and ready to bring your skills to a supportive, growth-minded agency, we'd love to meet you!
ResponsibilitiesWhat You’ll Be Doing (Day-to-Day):
As our Customer Service Agent, you'll be the go-to person for our clients, making sure they feel valued, supported, and protected every step of the way.
Client Service
Handle inbound calls, emails, and text messages regarding insurance policies.
Assist clients with policy changes, endorsements, renewals, cancellations, and reinstatements.
Process payments and answer billing questions.
Explain coverages, deductibles, claims processes, and policy details in a clear and professional manner.
Resolve client concerns with empathy, urgency, and exceptional customer service.
Maintain accurate client records and detailed notes in our agency management systems.
Identify opportunities to cross-sell or recommend additional coverages such as Home, Auto, Flood, Renters, Umbrella, Boat, Motorcycle, RV, and other personal lines products.
Conduct coverage reviews to ensure clients have the protection that best fits their needs.
Generate referrals and help retain existing clients through outstanding service.
Turn everyday service conversations into opportunities to better protect our customers.
Agency Support
Support our sales team with follow-ups, documentation, underwriting requests, and client communication.
Review policies for accuracy and identify coverage gaps when appropriate.
Follow up on outstanding documents, signatures, payments, and underwriting requirements.
Communicate with insurance carriers to resolve policy and underwriting issues.
Stay current on carrier guidelines, agency procedures, and Florida insurance regulations.
Work collaboratively with a high-performing, goal-oriented team in our Cape Coral office.
Stay organized, manage multiple priorities,…
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