GAP Claims Adjuster

Position Overview
As a GAP Claims Adjuster, you will play a critical role in our claims operations by accurately evaluating and settling automotive extended warranty claims. We are looking for a precision-minded professional who can balance policy compliance with outstanding customer service, ensuring a seamless claims experience for all parties involved.

• Verify claim information, including coverage, eligibility, and supporting documentation
• Conduct thorough investigations and assessments to determine the validity of claims and contract coverage
• Collaborate with internal departments and external parties to gather relevant information and resolve claim-related issues
• Ensure compliance with company guidelines, industry regulations, and legal requirements throughout the claims administration process
• Accurately and efficiently process claims within established timelines
• Communicate claim decisions, approvals, and denials to appropriate parties promptly and professionally
• Provide exceptional customer service by promptly addressing inquiries, concerns, and escalations related to warranty claims
• Maintain accurate and organized claim records and documentation
• Identify trends and areas for process improvement and contribute to the development and implementation of enhanced claims-handling procedures

• Experience: 3+ years of recent experience in automotive claims administration or a related field
• Industry Background
  :
  Previous experience working in an auto dealership, financial institution, or customer service environment
• Specialized Claims: Prior experience in total loss, property and casualty (P&C), or liability investigation is strongly preferred
• Technical Knowledge
  :
  Strong understanding of automotive systems, components, and repair processes, alongside familiarity with industry warranty regulations, guidelines, and best practices
• Analytical & Detail-Oriented: Exceptional attention to detail, strong analytical capabilities, and high accuracy in handling multiple claims efficiently
• Communication
  :
  Excellent interpersonal and communication skills for effective collaboration
• Problem-Solving: Strong decision-making abilities with a proactive, self-starting approach requiring minimal supervision
• Software Proficiency
  :
  Demonstrated ability to use claims management systems and software effectively
• Work Ethic: Reliable, trustworthy, highly professional, and takes pride in delivering quality work while maintaining strict confidentiality
• Full-time, Monday through Friday, one Saturday per month
• Hybrid/Remote work with occasional in-office time periodically
• Must be able to work extended hours during peak seasons

• Must be authorized to work in the U.S
• Must be able to pass background checks and drug testing

This is your opportunity to take the next step in your career with a company that values your expertise, offers competitive compensation, and provides opportunities for advancement. Join us today and become part of a team that is dedicated to excellence and innovation in the automotive extended warranty space!