Licensed Insurance Customer Service Representative

Job Description

At Capstone Insurance Group, we believe that insurance is about more than just policies—it is about helping our neighbors in Champlin, Minnesota, feel secure and supported. We have built our reputation on being the friendly face our community turns to when life gets complicated. As we continue to grow, we are looking for a Licensed Insurance Customer Service Representative who genuinely enjoys connecting with people and solving problems.

You won't just be answering phones; you will be the voice of reassurance for our clients when they need us most. We value a collaborative culture where your input is heard and your expertise is respected. If you are someone who takes pride in doing things the right way and thrives in a supportive, positive office environment, you will fit right in with our team.

We are excited to welcome someone who wants to grow with us and make a tangible difference in the lives of the families and businesses we protect every day.

• Paid Time Off (PTO)
• Work from Home
• Flexible Schedule
• Life Insurance
• Disability Insurance
• Hands on Training
• Career Growth Opportunities
• Retirement Plan
• Mon-Fri Schedule
• Parental Leave

• Act as the primary point of contact for our policyholders, answering questions about their coverage with warmth and clarity.
• Process policy endorsements, renewals, and payments accurately to ensure our clients remain protected.
• Collaborate with our sales team to identify gaps in coverage and suggest appropriate updates for our clients.
• Handle sensitive client information with high integrity and total confidentiality.
• Document all client interactions thoroughly within our internal system to keep everyone on the same page.
• Support the overall office operations by assisting with administrative tasks as they arise.

• Minnesota Property & Casualty Insurance License.
• Experience managing high-volume client inquiries in an insurance setting.
• Strong command of agency management systems and Microsoft Office Suite.
• Clear and patient communication skills, both verbal and written.
• Attention to detail when documenting policy changes and processing payments.
• Prior experience with commercial and personal lines of coverage.