Personal Lines Account Manager

Personal Lines Account Manager

Media, PA

Patriot Growth Insurance Services

Remote

Full-Time

As a Personal Lines Account Manager, you'll be a trusted resource for clients throughout the policy lifecycle, helping them navigate coverage needs, service requests, renewals, and policy changes with confidence. Your expertise and responsiveness will play a key role in strengthening client relationships, supporting retention, and ensuring every interaction reflects the high level of service clients expect. In this role, you'll manage a personal lines book of business while partnering with clients, carriers, and internal team members to deliver accurate, timely support.

You'll leverage agency systems, carrier platforms, and your insurance knowledge to help clients protect what matters most while supporting the continued growth and success of the agency.

• Manage and service a portfolio of personal lines accounts while delivering responsive, high-quality client support.
• Review new business and renewal policies for accuracy and coordinate corrections to ensure proper coverage and documentation.
• Process endorsements, policy changes, billing inquiries, and service transactions with precision and efficiency.
• Build strong relationships with clients, carriers, and colleagues that contribute to long-term retention and client satisfaction.
• Market new and renewal business by evaluating carrier options, comparing coverage solutions, and supporting placement strategies.
• Guide clients through claim-related questions and connect them with appropriate carrier resources throughout the claims process.

• Client-focused and committed to delivering exceptional service with professionalism and empathy.
• Organized and detail-oriented, with the ability to manage multiple priorities and deadlines effectively.
• A strong communicator who builds trust through clear, responsive interactions.
• Comfortable working independently while collaborating with team members and carrier partners.
• Proactive in identifying solutions, resolving issues, and following through on client needs.
• Technically proficient and eager to stay current on carrier updates, insurance products, and industry best practices.
• Adaptable and dependable in a remote work environment.

• Active Pennsylvania Property & Casualty insurance license.
• Associate degree.
• Strong knowledge of personal lines insurance products, coverages, rating practices, policy servicing, and carrier procedures.
• Experience using Microsoft Office Suite and carrier online platforms.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Ability to work independently, manage competing priorities, and maintain a high level of client service.

• 2+ years of personal lines insurance experience.
• Experience with the EPIC agency management system.
• Experience marketing new and renewal business, including carrier selection and coverage analysis.
• Comparative rating and technical insurance expertise.
• Demonstrated success building strong relationships with clients, carriers, and internal partners.

At Patriot, great benefits mean more than coverage; they mean being there through every stage of life: your health, your family, your financial future, or simply time to recharge. Whether you're working or not, life doesn't stop. Neither should your benefits.

Highlights Include:

• Multiple medical plan options, with preventive care covered at 100%
• Free virtual medical and mental healthcare for employees and their families, plus a dedicated healthcare concierge to help you navigate benefits, compare prescription costs, and make more confident, personalized care decisions
• Employer-paid short-term and long-term disability coverage
• Paid parental leave
• Personalized PTO that lets you take time away when you need it, without traditional accruals, plus separate sick leave
• Competitive 401(k) company match to help you build your financial future
• Comprehensive dental and vision coverage
• Employee Assistance Program with confidential mental health, legal, financial, and work-life support

At Patriot, we build our teams around a simple idea: people do their best work when they feel supported as whole people, not just managed as employees. We're invested in your growth, not just your output, and we back that up with a competitive salary and a comprehensive health and welfare program that extends to your family and domestic partners too, because who you're building a life with matters to us as much as the work you do.

Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. We're currently ranked the 25th-largest broker in the U.S. by Business Insurance and were named to the 2025 Inc. 5000 list of fastest-growing companies. With…