Claims Insights - Sr Data Analyst (Worcester, MA or Remote

Claims Insights - Sr Data Analyst (Worcester, MA or Remote)

Worcester, MA, USA

Posted Thursday, August 20, 2026 at 4:00 AM

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture .

Our Claims Insights team is currently seeking a Senior Data Analyst in our Worcester, MA location or remote work location. This is a full-time, exempt role.

POSITION OVERVIEW:

The Sr. Data Analyst will use claims data to provide insight into business performance. Responsibilities will include analyzing variances in loss results compared to plan, identifying and communicating potential areas for improvement within Claims or other functions, and building out reporting analytics to provide quicker and more comprehensive insights. Analysis may span any segment or line of business across the company.

IN THIS ROLE, YOU WILL:

• Analyze claims data and effectively communicate conclusions in writing and verbally to internal partners (claims, actuarial, finance, state management, underwriting, etc.) Draw insights and observations from detailed and multifaceted claims data and reports. Present findings to senior leaders.
• Respond to urgent/timely requests and produce routine and ad hoc information in a rapid and dynamic turnaround climate.
• Lead the development or enhancement of complex reports and tools for multiple lines of business. Work independently and leverages resources when needed.
• Quantify the impacts of internal operational changes and external trends on frequency, severity, and overall loss results.
• Develop industry knowledge and internal data expertise to provide solutions to complex business questions. Tuned into external industry trends and best practices.
• Work in partnership with the team and management to generate innovative solutions by approaching problems with curiosity and open-mindedness, using existing information to its fullest potential.

WHAT YOU NEED

TO APPLY:

• Bachelor's degreeor higherin a relevant technical field (math, finance, actuarial science, or analytics preferred).
• 4-6+years of related analytical and property & casualty industry experience preferred (e.g. actuarial, business analytics, or finance).
• Demonstrated problem-solving skills and ability to perform exploratory data analysis.
• Expert knowledge of Excel and intermediate knowledge of SQL; ability to efficiently work with large and complex data sets.
• Comfortable turning raw data into meaningful information; ability to summarize complex business concepts into written and oral communications (including the use of PowerPoint).
• Comprehends key industry financial/operational metrics.
• Strong organization, project, and time management skills; ability to multi-task and meet all deadlines with quality product.

KEY

COMPETENCIES:

• Thoroughness: Demonstrates careful attention to detail. Keeps tasks and responsibilities clearly defined, on schedule, and error-free. Carries tasks, assignments, etc., through to completion.
• Information Seeking: Thoroughly investigates and researches multiple sources to expose details and complete information about resources, issues, problems, and so forth. Conducts in-depth research, asks probing questions, and transcends surface issues.
• Conceptual Thinking: Synthesizes facts, trends, inferences, and key issues and/or themes in complex situations. Recognizes patterns and relationships between apparently unrelated entities or situations.
• Communication: Ability toeffectivelycommunicatecomplex informationeffectively in written and oral form. Tells a story with data so thataudiencecan see clear action.
• Relationship Building: Understands the importance of developing and maintaining positive, collaborative relationships with others at all levels of the organization in orderto accomplish organizational goals.
• Results Oriented: Has a pro-active, inquisitive attitude. Excited by challenging goals and a desire to exceed standards of excellence. Exceeding the standard can include challenging personal goals, organization's standards, or current…