Account Coordinator - Insurance Operations Job Austin Texas USA,Insurance

Account Coordinator - Insurance Operations

Pay Rate: $24 per hour, W2

Duration: 12 Month Contract

Work Mode:
Hybrid

Location:

Austin, TX

Hours:

8:00 - 5:00 onsite 5x a week for training

6-8 Weeks of training 8:00-5:00 On Site daily

Location:

Austin – Lakeline

Start Date:

ASAP Also, hybrid with Monday and Friday work from home and Tues-Thurs work from office. There is also NO agreement or plan to convert to permanent. This is likely a 6-month position but could extend further depending on need.

Responsibilities:

Prepare proof of insurance documents on industry standard forms for our clients.
Handle end-to-end standard client renewal process including timely and accurate update of policy data.
Demonstrate ability to use context clues including email threads, miscellaneous documents and servicing instructions to deliver expected client results.
Create and manage non-Acord documents as assigned, including endorsement creation, uploads, and swaps.
Autonomously support onboarding for new clients, acquisitions, mergers etc.
Research client feedback, complete RCA and provide clearly organized findings to stakeholders.
Support workflow management as needed, act as a liaison/point of contact for extended team.

Requirements:

High School Diploma required;
Degree preferred.
Intermediate Microsoft Office proficiency:
Excel, PowerPoint, and Outlook.
Customer service experience supporting clients in a fast-paced office environment.
Able to self-manage and work independently to drive results.
Experience reviewing business documents and identifying relevant information to complete tasks.
Strong attention to detail and proofreading capabilities.
Excellent written and verbal communication skills.
50 WPM typing.
Proficient with the Microsoft Office suite, particularly Word and Outlook.

Preferred

Skills:

Expert user in all applications and tools utilized by Proof of Insurance Dept., including Basys, Wincert, Siebel, CSI, itools.
Familiarity with COD, MOI and any company-specific applications.

Benefits:

A company with a strong brand and strong results to match.
Culture of internal mobility, collaboration, and valued partnership with HR from the business.
Employee Resource Groups, which provide access to leaders, relevant volunteer, and mentoring opportunities.