Director of Insurance Services | Credit Union | Remote

Director of Insurance Services

OCCU is a member-owned credit union based in Eugene, Oregon, guided by a clear and meaningful vision: to Enrich Lives. This purpose drives everything we do—from how we serve our members to how we support one another as colleagues. With a strong commitment to community impact, OCCU lives its values of tenacity, humility, and big-heartedness every day.

We are currently seeking an accomplished and growth-focused Director of Insurance Services to lead OCCU's insurance services team. This is a remote opportunity for candidates residing in Oregon. The salary range for this role is $120,340 – $150,425, depending on experience and qualifications.

The Director of Insurance Services is both a strategic leader and an active producer who will shape the future of OCCU's insurance program while helping the team deliver strong, sustainable results. This leader will identify business opportunities, develop and execute growth initiatives, strengthen carrier and partner relationships, and continuously improve the products and service experience available to OCCU members.

We are looking for a caring and effective people leader who does more than create the plan. The successful candidate will take ownership of moving initiatives forward, establish clear measures of success, and coach agents and processors to strengthen their capabilities and production. This position requires the ability to balance profitable growth, operational excellence, compliance, member loyalty, and the development of a high-performing team.

• Lead, coach, and develop insurance agents and processors, creating clear expectations, accountability, and opportunities for continued growth.
• Actively contribute as a producer while building the team's ability to generate new business, retain accounts, and deliver trusted service.
• Develop insurance strategies, business plans, implementation roadmaps, and measurable initiatives, then lead their execution through completion.
• Identify and pursue opportunities to grow OCCU's Personal Lines and Commercial Lines business.
• Evaluate and improve insurance products, pricing, service offerings, workflows, and delivery methods to strengthen member value and program profitability.
• Manage carrier and external partner relationships while identifying new products, vendors, and market opportunities.
• Establish and oversee effective sales, service, renewal, and policyholder-support processes.
• Use market research, member feedback, production results, book revenue, renewal activity, and service measurements to evaluate performance and guide decisions.
• Ensure procedures and workflows remain responsive to regulatory requirements, errors and omissions considerations, market developments, and changes in technology.
• Communicate program performance, strategic priorities, and recommendations clearly to senior leadership and the CUSO Board of Managers.
• Build trusted partnerships throughout OCCU and model big-hearted, tenacious, and humble leadership.

• A minimum of five years of demonstrated insurance industry experience, including experience growing and/or operating an insurance agency focused on Personal Lines and Commercial Lines.
• Deep insurance industry knowledge and a proven ability to grow an insurance business line.
• Demonstrated success as a producer and a leader of sales, service, or insurance operations teams.
• Proven ability to translate strategy into action, establish measurable goals, hold others accountable, and adjust plans based on results.
• Strong knowledge of insurance products, carrier relationships, renewals, agency workflows, sales and service measurements, market trends, and business profitability.
• A leadership approach centered on coaching, development, trust, accountability, and consistent communication.
• Strong analytical, business-planning, problem-solving, conflict-resolution, and operational decision-making skills.
• Ability to build influential partnerships with internal stakeholders, carrier partners, vendors, team members, and members.
• Strong organization, prioritization, documentation, and project leadership skills, with the ability to…