Subrogation Support Specialist

Join the Fleet Response Team

Fleet Response is committed to providing innovative, customer-focused fleet management solutions while maintaining the highest standards of professionalism, integrity, and partnership. As a family-owned organization, we believe our success is built on strong relationships—with our clients, our communities, and one another. Our culture is rooted in trust, collaboration, diversity, equity, inclusion, and continuous improvement.

Recognized as one of Northeast Ohio's Top Workplaces, Fleet Response offers workplace flexibility, opportunities for career advancement, and a supportive, team-oriented environment where employees are empowered to grow and make a meaningful impact.

Fleet Response specializes in providing claims management, accident management, subrogation, driver safety, and technology-driven solutions for organizations that self-insure their vehicle fleets. Built on an insurance foundation with a customer-first approach, we help clients reduce costs, minimize vehicle downtime, and improve overall fleet performance.

Fleet Response is seeking a Subrogation Support Specialist to join our Subrogation team. This is an excellent opportunity for someone looking to build a career in subrogation, claims, insurance, collections, or fleet services while gaining hands-on experience managing lower-complexity recovery files and supporting the overall subrogation process.

Candidates located within commuting distance of our Hudson, Ohio corporate office will begin working in-office and may become eligible for a hybrid work schedule after 90 days. Candidates who are not local to the Hudson area may be considered for a remote work arrangement, based on departmental needs and business requirements.

The Subrogation Support Specialist plays an important role in supporting Fleet Response's recovery efforts by managing lower-complexity subrogation claims from initial review through resolution.

This position reviews claim information, verifies insurance coverage, identifies responsible parties and carriers, gathers supporting documentation, prepares subrogation demands, communicates with insurance companies and other involved parties, and assists with negotiating settlements on behalf of Fleet Response clients.

The Subrogation Support Specialist is responsible for maintaining an assigned inventory of files, completing timely follow-up, documenting all claim activity, and ensuring recovery efforts remain within applicable statutes of limitation and client requirements.

Success in this role requires strong communication, organization, research and investigative skills, attention to detail, follow-through, and the ability to manage multiple files and priorities in a fast-paced environment.

The essential duties and responsibilities include, but are not limited to, the following:

• Review newly assigned subrogation claims to verify insurance information, identify applicable policies, and ensure claims are properly reported within department guidelines.
• Research insurance companies, responsible parties, policy information, and other available resources to support proper carrier identification and recovery efforts.
• Report subrogation claims to the appropriate insurance carriers for automotive and heavy-equipment claims.
• Manage an assigned inventory of lower-complexity subrogation files in accordance with client parameters, department procedures, and established timelines.
• Maintain consistent follow-up on open files, outstanding documentation, insurance responses, payments, and other required action items.
• Communicate professionally with drivers, clients, insurance carriers, repair facilities, responsible parties, attorneys, collection agencies, and other involved parties.
• Respond to incoming calls, emails, and inquiries while providing timely and professional customer service.
• Gather, review, organize, and upload claim documentation into the claims management system.
• Obtain statements from drivers, witnesses, and other involved parties as needed.
• Receive and upload police reports to the appropriate claims and review reports for information relevant to…