Auto Adjuster

Are you a problem-solver with a knack for helping people navigate stressful situations? We are looking for a driven auto claims professional to join our team in a permanent role designed for long-term career growth. We invest heavily in our people through robust training, personalized coaching, and ongoing mentorship. Plus, you'll enjoy a highly flexible hybrid schedule with your choice of standard first-shift hours or a mid-day shift option from 11:30 AM to 8:00 PM!

• Own the Process:
  You will actively manage a pending inventory of 80 to 120 moderately complex service claims from intake to resolution, taking on an average of 5 new claims daily.
• Investigate & Negotiate:
  Dive deep into investigations to accurately assess liability, evaluate damages, and confidently negotiate settlements.
• Be the Expert:
  Utilize your independent judgment and critical thinking to set reserves and authorize payments within your specific limits of authority.
• Deliver Empathy:
  Act as a trusted guide for our customers, resolving claims with a customer-centric approach while skillfully de-escalating challenging calls.

• Experience:
  
  You typically bring 2 to 3 years of front-line auto claim-handling, investigation, and phone queue experience, including third-party handling and liability determinations.
• Education:
  
  An Associate degree is required to get started, though a Bachelor's degree is highly preferred.
• Technical Agility:
  You are a pro at navigating computer systems and the MS Office suite and if you have Guidewire experience, that's a massive plus!
• Remote Readiness:
  You have a reliable home office setup with a minimum internet connection of 50 Mbps download and 10 Mbps upload to thrive in our hybrid work environment.

salary: $55,000 - $62,000 per year

shift:
First

work hours: 8 AM - 5 PM

education:
High School

• Manage an active pending inventory of approximately 80-120 moderately complex service claims from intake through resolution, receiving an average of5new claims daily.
• Conduct thorough investigations, assess liability, handle loop calls, and evaluate damages using established procedures.
• Engage underwriting, legal, and other core stakeholders for comprehensive investigation and evaluations.
• Identify and assign subrogation potential appropriately; set up files to support successful recovery efforts.
• Identify possibly suspicious claims and refer them to the Special Investigation Unit.
• Transfer risk to appropriate parties and implement management techniques to mitigate loss.
• Set reserves and authorize payments within specific limits and moderate scope of authority; utilize discretion and independent judgment.
• Utilize technology and data tools to enhance claims processing efficiency and accuracy in a paperless environment.

• Problem Solving
• Customer Relations
• Multi-tasking
• Time Management
• Auto Claims (2 years of experience is required)

• Years of experience: 2 years
• Experience level:
  Experienced

• Experienced
• 2 years

• High School (required)

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.