Claims Representative Trainee

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time York, PA, US

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients.

It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations.

Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking a Claims Representative Trainee in our claims division. This customer facing claims adjuster position's primary responsibilities include the direct handling and payment of insurance claims within the handler's designated line of business, technical specialty, and financial authority with appropriate supervisory support. Upon hire, the associate will complete a training curriculum during which all required licenses shall be obtained, and technical claim handling training will be successfully completed.

This position requires in-office work attendance at our home office in York, PA.

What We’re Looking For

• Secondary School diploma or equivalent, college degree preferred
• Effective verbal and written communication skills.
• Efficient time management skills, organization, and ability to prioritize daily tasks.
• Must be proficient with the use of computer applications (standard Microsoft products), keyboard/typing, and telecommunication tools and technology.
• Quality focus and attention to detail.
• Ability to perform calculations, prepare reports, and maintain files.
• Effective interpersonal skills and ability to work as part of a team.

Upon employment the Associate is required to:

• Develop a working knowledge and understanding of GCM (Glatfelter Claims Management) processes and procedures as well as GIG (Glatfelter Insurance Group) culture, products and services within an appropriate period.
• Develop functional proficiency in the use of GIG/GCM computer systems and applications.
• Complete required training assigned to enhance knowledge, expand technical understanding and develop skills.
• Obtain all required adjuster licenses during the assigned training period.
• Demonstrate ability to take ownership of assigned tasks and complete tasks timely/accurately.

Key Responsibilities

• Proactive handling of assigned claims in compliance with applicable state regulatory requirements, departmental standards, confidentiality, and designated financial authority.
• Upholding the highest standards of customer satisfaction and service to insureds, brokers, regional directors and other interested parties while fulfilling obligations to protect our insured’s interests and the company’s assets.
• Communicating investigation and handling status and final determinations to insureds and claimants in compliance with regulatory requirements and departmental standards. This includes verbal communications, routine written correspondence, and issuance of formal denial, disclaimer, and reservation of rights letters.
• Representing GIG through continuous countrywide contact with insureds, claimants, brokers, insurance carriers, and vendors.
• Maintaining claim file integrity to document activity, preserve evidence in an organized fashion, capture accurate claims data, demonstrate proper…