Regional Risk Management Manager State and Northern

Regional Risk Management Manager-New York State and Northern New Jersey

Requisition Number: REGIO
006850

• Full-Time

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The Company

At Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day:
To make people feel secure, appreciated, and respected.

Utica National Insurance Group is an  A  rated $2.0B award-winning, nationally recognized property & casualty insurance carrier.

Operating along the Eastern half of the United States, based in our Home Office in Central New York, with Regional Office locations including NYC, Dallas and Charlotte.

Our Mission
is to continually meet the needs of our policyholders, agent/customers and employees resulting in sustainable profitable growth in an increasingly competitive marketplace.

We are proud to sell our products through more than 2,200 independent insurance agents around the country as we have been since 1928. These agents provide their clients with valuable insight and resources. And, as the second-largest insurer of Agents’ Errors and Omissions (E&O) business in the United States, we insure many of the agents who work with our policyholders.

Our purpose
is to make people feel secure, appreciated, and respected. These Values define the character of our employees. They personify Utica National – describing what it means to “be Utica National” and how we approach doing business. Together, with our agents, we are committed to providing our mutual policyholders with valuable services and products to help them feel secure.

What you will do:

Lead and manage the regional Risk Management function and staff in a manner that delivers high quality risk assessment, risk reduction and risk consulting services to policyholders and prospective customers in accordance with company policies and procedures.

• Manage loss control workload and RMS internal and external (vendor) resources and ensure RMS work is completed in a timely and professional manner in accordance with department work types, standards and protocols.
• Recruit, staff and train field RMS staff in assigned region within departmental requirements and guidelines.
• Coach, train and facilitate the completion of high quality thorough underwriting risk assessment surveys in accordance with department protocols. Advance staffs' risk assessment core property and liability skills; assist staff with more technically challenging risk assessments via joint travel, mentoring and documented feedback.
• Provide technical consultation to other departments, policyholders and producers.
• Identify and facilitate delivery of targeted loss reduction work to accounts within the region. Coach and mentor staff in identification of incident and accident root causes, key loss exposures and taking corrective action to reduce losses and improve account profitability.
• Oversee and direct delivery of risk management services to large accounts in region by collaborating with underwriting, claims and regional leadership on delivery of large account services.
• Evaluate field performance in terms of the quality and quantity of work being performed via joint risk visits and documented RMS work reports and letter quality reviews.

Lead the delivery of high quality and professional services to internal and external stakeholders including underwriting, agents and policyholders through:

• Timely, quick and professional responses to customer and stakeholder inquiries,
• Advancing staff’s ability to effectively communicate RM products and services to customers,
• Responding to customer questions and complaints in a timely and effective manner, and,
• 4. Collaborating with claims large account service initiative.
  • Collaborate and maintain good relationships with regional underwriting, claims and marketing departments.
  • Administer and control the salary, travel, equipment and expense budgets for regions.
  • Advance direct reports, agency partners, clients and internal peers understanding of Risk Management services and value add that we offer, by facilitating:
    Development and delivery of RM Capability presentations for producers and/or quarterly RM workshops for producer clients, sharing success stories and…