Manager, Complex Claims - Indianapolis, IN, Short Hills, NJ, Charlotte, NC, Scottsdale, AZ or Remote

About Us

At Selective, we don't just insure uniquely, we employ uniqueness. Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work® in 2025 for the sixth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Selective Insurance is seeking a Manager, Complex Claims to work preferrably in one of the following offices:
Indianapolis, IN, Short Hills, NJ, Charlotte, NC or Scottsdale, AZ. We will consider remote for the right situation. Proactively manages a complex claims unit in accordance with Company claim policies, practices and procedures within delegated authority. Candidate is responsible for the management a team of Complex Claims Specialists; driving optimum claims outcomes, supporting operational goals and objectives while delivering superior customer service to our policyholders and agents, all in support of our commitments to our stakeholders.

All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

• Plans, controls and coordinates claims activity and workflow within claims unit/department in order to maintain the highest professional customer service and technical standards, and to ensure work is produced in a timely fashion and that all deadlines are met.
• Ensures the timely settlement of claims and maintains acceptable closing ratios for the department.
• Prepares operating budget for unit/department and monitors and controls expenses.
• Recommends claims procedural changes and plans, organizes and implements these changes in accordance with company guidelines. Keeps current on all changes affecting work production.
• Maintains override capability, authorizes settlements up to designated authority limits, and submits recommendations to designated officials for those claims in excess of authority level.
• Oversees combined loss ratio and productivity numbers and ensures they are in compliance with company standards.