Claims Adjuster II - Remote

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances.

Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit

Summary: As a Claim Adjuster II, you will be communicating with Builders, Homeowners, Field Adjusters, Engineers, Contractors, and internal stakeholders with some supervision. Responsibilities include reviewing new losses, fully investigating coverage, ordering inspections, evaluating repair options and costs, managing repairs or negotiating final disposition of claims with appropriate parties, and issuing timely determinations or payments to conclude Workmanship, Systems and Structural Warranty Claims.

You may manage arbitration, litigation, and recovery efforts.

• Frequent, timely, and professional verbal and written communication with Builders, Homeowners, Vendors, and internal stakeholders.
• Perform detailed claim investigations, evaluate and settle new home workmanship, systems and structural defect claims in accordance with company guidelines with some supervision.
• Review and interpret technical warranty and insurance policy terms and conditions, and apply them to make proper coverage determinations.
• Manage claim files in increasing complexity, establish loss, and expense reserves.
• Collect and analyze builder, vendor, engineering, and loss data, interpret engineering and expert reports, review and adjust repair estimates, negotiate settlements, and resolve claims.
• Communicate warranty responsibilities and standards to builders, homeowners, internal stakeholders, and others to provide warranty guidance, expedite warranted repairs or resolve insurance claims.
• Keep accurate, timely and professional claim file notes. Upload electronic claims file records timely with appropriate labeling.
• Follow claim guidelines, processes, and procedures.
• Pursue recovery opportunities.
• Manage and participate in arbitration as needed.
• May be designated to specific builder accounts and work closely with those builders and internal stakeholders.
• May assume other duties as applied.

• Required Skills: Ability to secure and maintain necessary licenses and continuing education requirements.
• Required Skills: Strong telephone customer service skills and the ability to empathize.
• Required Skills: Strong communication and listening skills.
• Required Skills: Strong analytical and problem-solving skills.
• Required Skills: Refers to and interprets policies and practices for guidance and accurate application.
• Required Skills: This position requires excellent written and oral communication skills and the demonstrated ability to organize and prioritize work to assure productivity goals of managing a pending are met.
• Required Skills: General knowledge of industry practices, standards, and concepts within field of work.
• Required Skills: Ability to work independently and work well with others in a team environment.
• Required Skills: Proficient in Microsoft Office Suites.
• Required Skills: Ability to work virtually in an environment conducive to working virtually.

• Preferred
  
  Skills:
  
  Ability to interpret policies and prepare coverage letters.
• Preferred
  
  Skills:
  
  Home Warranty, Property, or General Liability experience.
• Preferred
  
  Skills:
  
  Property estimating experience or the ability to evaluate estimate appropriateness.

Physical

Role…