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Client Services Representative
Remote / Online - Candidates ideally in
Miami, Miami-Dade County, Florida, 33222, USA
Listed on 2026-09-11
Miami, Miami-Dade County, Florida, 33222, USA
Listing for:
Exzeo Group, Inc
Remote/Work from Home
position Listed on 2026-09-11
Job specializations:
-
Insurance
Insurance Sales
Job Description & How to Apply Below
Job Details
Job Location:
Fort Lauderdale, FL 33301
Exzeo’s Client Services Representative will support policy servicing and claims-related activities across multiple insurance carriers. You will provide high-quality service to agents and policyholders on behalf of our clients. This role is responsible for handling inbound inquiries and processing policy transactions with accuracy, efficiency, and compliance.
AVAILABLE SHIFTS- Tuesday-Saturday, 1-10pm
- Sunday-Thursday, 1-10pm
- Deliver professional, courteous, and solution-oriented customer service
- Handle inbound calls and respond to inquiries related to policies, billing, and claims
- Process endorsements, policy changes, cancellations, reinstatements, and payments
- Prepare quotes and policy documentation
- Maintain accurate records across multiple systems
- Support First Notice of Loss (FNOL) intake
- Assist during catastrophe (CAT) events
- Ensure compliance with carrier guidelines and regulations
- Meet performance standards, including adherence to schedule, attendance requirements, and Quality Assurance (QA) score expectations
- Participate in ongoing training and development; continuing education requirements
- Strong communication skills
- Excellent customer service ability
- Detail-oriented and accurate
- Strong problem-solving skills
- Ability to multitask in a fast-paced environment
- P&C insurance knowledge a plus
- Bilingual a plus
- Associate or bachelor’s degree in Insurance, Risk Management, Business Administration, or closely related field preferred.
- 20-44 or 2-20 Insurance License must be obtained within 90 days of employment (company paid).
To foster Exzeo’s commitment to creating a collaborative work environment, remote workers will be required to report to a central office location for one week every quarter for collaboration, team building, and educational exercises.
BENEFITS- Exzeo offers 100% employer-paid health, dental, vision, life, and disability insurance for employees, a flexible paid time off plan, a 401(k) match, and bonus potential.
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