Property Claims Adjuster II; Chicago Metro, IL - WFH

Property Claims Adjuster II (Chicago Metro, IL - WFH)

Territory:
Southern Chicago, IL area and surrounding areas.

Ideal candidate locations:
South Chicago, IL area or Northwest IN area.

This is a work-from-home position with day travel to policy locations (3-4 days a week) via company vehicle. Claims inspections include onsite and virtual inspection. Depending on claim volume, the role may support additional territories in a desk adjuster capacity. Occasional overnight travel may be required.

Relocation assistance may be available for qualified candidates whose residence is more than 50 miles outside of the territory.

• 3-5 years of insurance field/property claims handling or adjusting experience.
• Solid experience with Xactimate and writing own estimates and handling claims start to finish.
• CAT duty is a requirement of this role.

Medical, Dental, Vision, 401(k) with company match, Company-paid Pension plan, Paid time off and more.

• Handle all assigned claims promptly and effectively with little to no direction.
• Make decisions within delegated authority as outlined in company policies and procedures.
• Determine proper policy coverages and apply appropriate claims practices to resolve cases in alignment with company guidelines.
• Open, close, and adjust reserves to ensure reserve adequacy. Adhere to file conferencing notification and authority procedures.
• Maintain current knowledge of insurance and applicable products/services; court decisions; guidelines; and policy changes.
• Maintain current knowledge of local industry repair procedures and local market pricing.
• Submit severe incident reports, reinsurance reports and other information to claims management as needed.
• Partner with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities. Assist or prepare files for lawsuit, trial, or subrogation.
• Initiate and conduct follow-ups through proficient use of claims and other related business systems.
• Deliver outstanding customer service experience to all internal, external, and prospective customers. Adhere to high standards of professional conduct.
• Perform other responsibilities as assigned.

Reports to Claims Manager. Individual contributor role.

• State licensing where required. Successful completion of required claims certification or training classes. Obtain Xactimate Level 1 certification within a year of start date. Obtain Xactimate Level 2 certification within two years of employment.
• Three to five years of related property claims experience.
• Experience in a customer service environment, including flexible work schedules and extended work hours preferred.

• General knowledge of insurance theory, practices, contracts and their application.
• Property estimating and automated claims systems.
• Demonstrated knowledge of investigation, consultation and settlement activities for extensive property damage claims.
• Proven ability to meet customer needs and provide exemplary meaningful service guiding customers through the claims process.
• Analytical and problem‑solving skills to make decisions and resolve issues related to coverage application, laws of jurisdiction, policy exclusions and exceptions.
• Ability to establish repair requirements and cost estimates for property losses.
• Ability to evaluate and advise on property claims.
• Organizational skills to prioritize work.
• Command of written and verbal communication skills to effectively communicate with policyholders, claimants, repair persons, attorneys, agents and the general public.
• Ability to efficiently operate a personal computer and related claims and business software.
• Ability to provide leadership to less experienced…