Property Claims Adjuster II; Albuquerque, NM - WFH

If you’re passionate about helping people protect what matters most to them, Nationwide’s Property and Casualty team seeks an associate who is eager to deliver extraordinary care and innovation in a Fortune 100 environment.

• Albuquerque, NM and surrounding areas
• Work‑from‑home position with on‑site travel 3‑4 days a week and occasional overnight travel
• Relocation assistance available for qualified candidates >50 miles from territory

• 3‑5 years of field/property claims handling or adjusting experience
• Proficiency with Xactimate and ability to write estimates and manage claims from start to finish
• Construction background (residential, roofing, remodeling, water mitigation, etc.)
• Strong customer service, written and verbal communication skills
• CAT duty is required
• State licensing where required
• Obtain Xactimate Level 1 within 1 year, Level 2 within 2 years

• Handle assigned claims promptly and effectively with minimal oversight
• Determine proper policy coverages and apply claim practices per company guidelines
• Open, close, and adjust reserves to ensure adequacy; perform file conferencing and authorization as needed
• Maintain current knowledge of insurance products, court decisions, product changes, and local repair procedures
• Submit severe incident reports, reinsurance reports, and other required information to management
• Partner with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities; assist or prepare files for lawsuit or trial
• Initiate and conduct follow‑ups using claims and related business systems
• Deliver outstanding customer service to internal, external, current, and prospective customers
• Perform additional duties as assigned

• Undergraduate degree or equivalent experience
• Successful completion of required claims certification or training classes

• No overtime; exempt status
• Normal office or field environment; physical inspections of property loss sites; ladder use up to 8/12 pitch required
• Must be willing to work irregular hours, travel with possible overnight duties, be on‑call, and handle catastrophe (CAT) claims
• Valid driver’s license with satisfactory record
• Credit/background check required

• Medical, dental, vision, life, and short/long‑term disability coverage
• 401(k) with company match and company‑paid pension plan
• Paid time off: 18 days for new hires, nine paid holidays, 8 hours Lifetime PTO, 8 hours Unity Day PTO
• Business casual attire and other benefits as outlined

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, respected, and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic protected by applicable law.