Senior Application Processor

• Consult, communicate, and correspond on issues related to life insurance application data input
• Audit applications and data input to establish computer records for underwriting and other required purposes
• Troubleshoot and resolve complex technical/system and application-related issues
• Analyze and review sensitive/confidential cases referred by Application Processors and other work groups
• Complete Home Office and Field Office input work types accurately and timely
• Input confidential applications for Home Office employees and VIP cases
• Inspect applications for completeness and discrepancies and make appropriate E-Referrals to underwriters
• Review and correct insurance database rejects
• Add or remove applications from existing and new Insurance Service Accounts
• Activate new Insurance Service Accounts
• Document case notes and communicate detailed changes to underwriters or coordinators
• Provide customer-focused service to internal and external customers
• Provide training support and serve as an App Input resource for Field Offices and the New Business Call Center
• Distribute exception cases and Field Office Input to App Processors
• Resolve Not in Good Order application problems independently
• Train and support new team members as needed
• Maintain performance levels within quality and metric standards

• Successful completion of any required testing
• Demonstrated ability to handle fast-paced, high volume work with high degree of accuracy
• Ability to interact tactfully and positively with the Field Force and Home Office personnel
• Keyboarding skills required
• Demonstrated ability to complete assignments with minimal direction and to handle details accurately
• Demonstrated customer service through effective interpersonal, verbal, and written communication
• Requires fingerprinting and completion of required form
• Non-Registered Fingerprinted - FINRA
• Classified as an Associated Person under NMIS guidelines

Demonstrates expertise in life insurance application data management, including auditing, troubleshooting, and customer service. Proficient in maintaining accuracy and efficiency in high-volume environments while providing training and support to team members.

• Life Insurance Application Data Management
• Auditing Applications
• Customer Service
• Keyboarding Skills
• Training and Support

• Data Input
• Application Troubleshooting
• Database Management
• E-Referral Processing
• Performance Metrics Maintenance

• Effective Communication
• Interpersonal Skills
• Attention to Detail
• Tactful Interaction
• Problem Solving

• FINRA Non-Registered Fingerprinted

• Underwriting
• Insurance Service Accounts
• Confidential Data Handling
• Field Office Support
• Application Processing