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Workers' Senior Complex Handler; primarily jurisdictions

Remote / Online - Candidates ideally in
New York, USA
Listing for: Utica Mutual Insurance Company
Full Time, Remote/Work from Home position
Listed on 2026-09-12
Job specializations:
  • Insurance
    Insurance Analyst, Insurance Claims, Underwriter, Risk Manager/Analyst
Salary/Wage Range or Industry Benchmark: 85000 - 120000 USD Yearly USD 85000.00 120000.00 YEAR
Job Description & How to Apply Below

Workers' Compensation Senior Complex Handler (primarily New York jurisdictions)

At Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day:
To make people feel secure, appreciated, and respected.

Utica National Insurance Group is an "A" rated $2.0B award-winning, nationally recognized property & casualty insurance carrier.

Operating along the Eastern half of the United States, our Home Office is based in Central New York, with Regional Office locations in NYC, Dallas and Charlotte.

What you will do

As a Workers' Compensation Senior Complex handler you will handle claims of a complex and serious nature in primarily, but not exclusively, New York jurisdictions. You will perform special claims investigations and handle matters requiring broad technical knowledge at an expert level. Operating on an independent basis with little supervision, you will negotiate and settle claims within assigned authority with a strong focus on overall claim resolution.

In this role, you will represent Company interests in hearings, mediations and settlement conferences.

Key responsibilities
  • Handles multi-jurisdictional Workers’ Compensation claims of a complex and serious nature; performs special claims investigations and handles matters requiring broad technical knowledge at an expert level.
  • Operates on an independent basis with little supervision; mitigates, negotiates and settles claims within assigned authority with a strong focus on overall claim resolution.
  • Assumes direct responsibility to represent Company interests in hearings, mediations and settlement conferences.
  • Required to have direct contact with Plaintiff and Defense attorneys concerning serious claim matters, the resolution of claims, and mitigation of complex legal issues.
  • Reviews court decisions, law and coverage interpretations and is required to have a broad knowledge and understanding of Workers’ Compensation law and claim practices.
  • Submits periodic reports to and complies statistics for Claims Management.
  • Performs other duties as assigned.
  • Conforms with all corporate policies and procedures.
What you need
  • Bachelor's degree preferred or equivalent experience.
  • 7-10 years' experience handling workers' compensation claims preferred.
  • Experience with New York jurisdictions required;
    New Jersey and Pennsylvania experience preferred.
Licensing

Required to obtain your license(s) as an adjuster in the state(s) in which you are assigned to adjust claims. Licensing must be obtained within the timeframe set forth by the Company and must be maintained as needed throughout your employment.

Salary range: $85,000-$120,000

The final salary to be paid and position within the internal salary range is reflective of the employee’s work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications.

We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following:

  • Medical and Prescription Drug Benefit
  • Life Insurance and Disability Benefits
  • 401(k) Profit Sharing and Investment Plan(Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
  • Health Savings Account (HSA)
  • Flexible Spending Accounts
  • Tuition Assistance, Training, and Professional Designations
  • Company-Paid Family Leave
  • Adoption/Surrogacy Assistance Benefit
  • Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal,  Protection, Pet Insurance
  • Student Loan Refinancing Services
  • Membership with Back-up Care, Senior Solutions
  • Business Travel Accident Insurance
  • Matching Gifts program
  • Employee Referral Award Program
  • Wellness programs
Additional Information:

This position is a full time salaried, exempt (non overtime eligible) position.

Utica National is an Equal Opportunity Employer.

#LI-HL1

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

Position Requirements
10+ Years work experience
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