Claims Supervisor

Position:
Claims Supervisor

Reports to:

Megan Carter, Claims Operations Manager

Location:

Downtown KC. Ability to work from home 3 days a week or a 9/80 schedule after 6 months

I have listed below the key responsibilities of the position.

• Oversee day-to-day operations of claims adjusters, providing feedback and coaching on investigations, reserves, analysis, and settlement processes.
• Conduct regular reviews on open claim files within predetermined financial thresholds to assess quality, provide authority, and identify training needs.
• Ensure claim files are properly reserved within 45 days of receipt, regardless of total incurred values that claims are presented for reserving by the adjuster
• Coordinate and deliver learning events for different groups of claims staff of Waypoint Mutual employees to enhance skills or further educate on claims matters
• Ensure proper services are utilized by your team to enhance or mitigate the claim experience for injured workers or policyholders.
• Ensure adjusters utilize cost containment strategies effectively and consistently
• Maintain awareness of relevant legislation and court rulings, ensuring team practices align with regulatory changes
• Build and maintain relationships with policyholders, agents, and vendors to support claim-handling activities

We are looking to bring on someone who has experience supervising a workers’ compensation staff before. I do not want to open the search to individuals who have experience in supervising in insurance if it does not include workers’ compensation claims. Their experience does not need to be on the carrier side, it can be TPA, self insured, reinsurance or a mixture.

It is important for any candidate to know they will have to obtain their adjuster license, if they do not currently have it, by the six month mark of employment. We will pay for all learning materials, testing and CEU’s.