Remote Client Service Manager Tampa,

Company: Gallagher
City: Tampa, Florida
Job Type: Full-Time
Experience Level: Entry to Mid-Level
Salary: $52,000 – $102,500 per year
Deadline: Not stated
Status: Open

Gallagher is seeking a Client Service Manager to support its growing Small Business division in Tampa, Florida.

This position follows a partially scheduled in-office work arrangement, offering flexibility while maintaining collaboration with team members.

The company is looking for professionals who enjoy helping clients, solving problems, and building strong business relationships.

The role is ideal for candidates with customer service, account management, or insurance experience who want to grow their careers with a respected global organization.

As a Client Service Manager, you will work closely with clients, sales teams, and internal departments to deliver excellent service and support insurance renewal processes.

You will also help clients understand their insurance needs while ensuring accurate documentation and compliance with company standards.

Although this opportunity is currently listed as a future hiring opportunity, Gallagher is actively connecting with qualified professionals for upcoming openings.

Gallagher is one of the world’s leading insurance brokerage, risk management, and consulting companies.

Founded more than 95 years ago, the company serves businesses and individuals across many countries while providing insurance, employee benefits, and consulting services.

Gallagher has built a strong reputation for professional client service, employee development, and ethical business practices.

The company promotes a collaborative workplace where employees are encouraged to learn, grow, and contribute to long-term client success.

Gallagher also invests in employee wellbeing, career development, and community support programs.

• Build and maintain strong relationships with clients.
• Lead insurance policy renewal activities.
• Support clients with insurance questions and service requests.
• Work with sales teams to provide suitable coverage solutions.
• Identify opportunities to expand existing client services.
• Mentor and support Client Service team members.
• Conduct compliance and service quality audits.
• Maintain accurate client records and policy information.
• Use company technology to improve productivity.
• Manage multiple client accounts and priorities effectively.

• Bachelor’s degree with at least 1 year of client service or claims management experience,
  or
• High School Diploma or GED with at least 3 years of client service or claims management experience.
• Property and Casualty Insurance License.
• Good knowledge of Microsoft Office applications.
• Strong communication and relationship-building skills.
• Excellent organizational and time management abilities.
• Ability to work independently and within a team.
• Adaptable to changing priorities.
• Professional customer service attitude.
• Leadership or mentoring skills are an advantage.

• Competitive annual salary.
• Medical, dental, and vision insurance from day one.
• Life and accident insurance.
• 401(k) and Roth retirement plans.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Paid parental leave.
• Mental health support through Talkspace.
• Flexible working arrangements where available.
• Professional training and career development.
• Wellness programs through Gallagher Thrive.
• Charitable matching gift program.

The insurance and risk management industry continues to grow as businesses require expert advice to manage financial risks and protect their operations.

Client Service Managers play an important role by helping customers understand their insurance coverage and maintaining long-term relationships.

This industry offers…