Claims Representative, Auto

• Handle first- and third-party Personal Lines auto claims
• Investigate Property Damage Only claims to determine liability exposures and potential subrogation
• Manage claim files with financial accuracy, appropriate file disposition, and adherence to statutory guidelines
• Provide exceptional customer service and maintain effective customer relationships
• Make customer-centered decisions using critical thinking and analysis of information and data
• Evaluate performance against targets and strive to exceed expectations
• Contribute to a collaborative, inclusive culture of continuous improvement
• Leverage contemporary technology to achieve accurate and efficient claim outcomes
• Complete licensing training and obtain the required State Adjuster's License

• High School Diploma required
• College degree preferred
• Preferred 1+ years of related customer service experience
• Ability to investigate and manage first- and third-party Personal Lines auto claims
• Knowledge of financial accuracy, file disposition, and statutory guidelines
• Ability to determine liability exposures and potential subrogation
• Critical thinking, investigation, decision-making, and conflict-resolution skills
• Ability to produce clear and grammatically accurate correspondence
• Organizational skills and ability to handle competing priorities
• Ability to obtain and maintain a State Adjuster's License to process Property & Casualty Insurance Claims in the states supported by the office
• Successful passage of licensing exam(s) within 30 business days from completion of licensing training
• For external candidates, ability to work a hybrid arrangement from Hartford, CT, Scottsdale, AZ, or Naperville, IL, three days per week Tuesday through Thursday
• Minimum internet speeds of 5 Mbps upload and 30 Mbps download for remote work arrangements

Demonstrates expertise in managing Personal Lines auto claims with a focus on financial accuracy, liability determination, and adherence to statutory guidelines. Excels in customer service, critical thinking, and effective communication while maintaining a collaborative and inclusive work environment.

• Personal Lines Auto Claims Management
• Financial Accuracy
• Critical Thinking
• State Adjuster's License
• Customer Service

• Claims Investigation
• Liability Determination
• File Disposition
• Subrogation Knowledge
• Statutory Guidelines Compliance

• Decision-Making
• Conflict Resolution
• Organizational Skills
• Customer-Centered Decision Making

• State Adjuster's License

• Property & Casualty Insurance
• Customer Service Experience
• Continuous Improvement
• Hybrid Work Arrangement

• Contemporary Technology for Claims Processing