Property Claims Adjuster II; Rocky Hill, CT - WFH

Property Claims Adjuster II (Rocky Hill, CT - WFH)

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes to provide the best customer value, the Nationwide Property and Casualty team could be the place for you!

Territory:
Southwest CT and surrounding areas. The ideal candidate will live in Rocky Hill, CT or surrounding area.

This is a work‑from‑home position with day travel to policy locations (3–4 days a week) via company vehicle. Claims inspections will include onsite and virtual inspection. Depending on claim volume, this role may also support additional territories in a desk adjuster capacity. Occasional overnight travel may be required.

Relocation assistance may be available for qualified candidates who reside more than 50 miles outside the territory.

• 3–5 years of insurance field/property claims handling or adjusting experience
• Solid experience/proficiency with Xactimate
• Solid experience writing own estimates and handling claims from start to finish
• CAT duty is a requirement of this role
• State licensing where required; must obtain Xactimate Level 1 certification within one year of start date and Level 2 within two years of employment

• Medical, Dental, Vision
• 401(k) with company match
• Company‑paid Pension plan
• Paid time off

• Handles all assigned claims promptly and effectively, with little to no direction and oversight; makes decisions within delegated authority as outlined in company policies and procedures.
• Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines.
• Opens, closes and adjusts reserves according to company practices to ensure reserve adequacy.
• Maintains current knowledge of insurance, applicable product/services, court decisions that may impact the claims function, current guidelines, and policy changes and modifications; attends related seminars and training sessions.
• Maintains current knowledge of local industry repair procedures and local market pricing.
• Submits severe incident reports, reinsurance reports and other information to claims management as needed.
• Partners with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities; assists or prepares files for lawsuit, trial, or subrogation.
• Initiates and conducts follow‑ups through proficient use of claims and other related business systems.
• Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers; adheres to high standards of professional conduct while delivering outstanding claim service.
• May perform other responsibilities as assigned.

Reports to Claims Manager in an individual contributor role.

• Three to five years of related property claims experience.
• Experience in a customer service environment, including flexible work schedules and extended work hours preferred.
• General knowledge of insurance theory and practices, contracts and their application.
• Property estimating and automated claims systems.
• Demonstrated knowledge of the investigation, consultation and settlement activities used to resolve extensive property damage claims.
• Proven ability to meet customer needs and provide exemplary meaningful service by guiding customers through the claims process.
• Analytical and problem‑solving skills necessary to make decisions and resolve issues related to application of coverages, laws of jurisdiction, policy exclusions and exceptions.
• Ability to establish repair requirements and cost estimates for property losses.
• Organizational…