Multi-Line Claim Representative

Multi-Line Claim Representative I (Auto/Property) – National Accounts

Location: Remote
Schedule: Full-Time
Salary Range: $60,000 - $65,000

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

The Multi-Line Claim Representative I is responsible for the investigation and adjustment of assigned commercial auto and property claims within a national accounts environment
. This role manages claims from assignment through resolution (cradle to grave) while adhering to CCMSI claim handling standards, client-specific instructions, and applicable state regulations.

This position is designed for early-career adjusters with 1–2 years of claim handling experience who possess a foundational understanding of coverage and liability investigation. The ideal candidate demonstrates accountability, attention to detail, and a strong desire to grow within a multi-line claims environment.

This is not a high-volume, quick-resolution claim environment. Adjusters are expected to take ownership of their files, maintain consistent communication, and deliver quality outcomes through strong follow-through and sound judgment.

• Investigate, evaluate, and adjust commercial auto and property claims in accordance with corporate standards, client guidelines, and jurisdictional requirements

• Apply knowledge of commercial auto policies and coverage to determine compensability and exposure

• Conduct thorough liability investigations
  , including fact gathering, analysis, and documentation

• Apply principles of comparative/contributory negligence in claim evaluation and decision-making

• Establish and maintain appropriate reserves within authority guidelines

• Review damage estimates, invoices, and related documentation for accuracy and claim relevance

• Negotiate settlements within authority limits and in alignment with client expectations

• Issue claim payments in accordance with CCMSI procedures and industry standards

• Maintain accurate and timely claim documentation, diary management, and file updates

• Communicate effectively with clients, claimants, and vendors, ensuring responsiveness and clarity

• Identify and pursue subrogation opportunities where applicable

• Manage claims across multiple accounts within a national account structure

• Ensure compliance with all service commitments and corporate claim handling standards

• 1–2 years of claim handling experience (commercial auto and/or property)
• Foundational understanding of commercial auto coverage
• Experience or training in liability investigations and negligence evaluation
• Strong verbal and written communication skills
• Ability to manage multiple priorities and maintain organization in a fast-paced environment
• Self-starter with strong follow-through and accountability
• Proficiency in Microsoft Office applications
• Reliable, predictable attendance during assigned client service hours
• Current adjuster license in home state

• Experience handling multiple accounts in a national or carrier environment
• Prior TPA experience
• Additional state adjuster licenses are a plus
• Exposure to general liability claims
• Bilingual (Spanish) proficiency preferred