Customer Service Professional - Allstate Insurance

Our Allstate Agency is looking for an enthusiastic, career minded individual to join our amazing Service Team. We are looking for Customer Service Professionals to service the largest Allstate book in the Nation.

The Gaudio Insurance Group finished #2 in the Country in 2021 and 2022 and #3 in 2023, #1 in 2024 ,#1 in 2025 and currently #1 in 2026. Through our dedicated Training Program we have seen an increase in customer retention and customer appreciation of our agency and Allstate.

TOP PERFORMERS who are self-motivated and coachable will thrive with our enhanced compensation plan.

In addition to the above salary + monthly bonuses, your compensation cerpackage includes:

• Full Health Benefits (Medical, Health, Vision) $400/month contributed by Employer
• Employer-paid accidental benefit policy
• 401k with up to 4% Employer Match
• Paid Time Off
• Access to Training
• Career Growth Opportunities
• Annual discretionary bonus based on agency performance / individual contribution
• We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
• Work from Home
• Health Insurance
• Dental Insurance
• Vision Insurance
• Mon-Fri Schedule
• Evenings Off
• Flexible Schedule
• Life Insurance
• Disability Insurance
• Hands on Training
• Retirement Plan
• Paid Time Off (PTO)

• Provide exceptional customer service by assisting clients with policy questions, coverage details, billing inquiries, and claims support
• Answer inbound calls, emails, and messages promptly while maintaining a professional and friendly demeanor
• Process policy changes, endorsements, renewals, and cancellations accurately and efficiently
• Educate clients on insurance products and recommend appropriate coverage based on their needs
• Collaborate with agents and team members to ensure seamless client experiences and problem resolution
• Maintain detailed and accurate client records in the agency management system
• Follow up with clients to ensure satisfaction, retention, and ongoing relationship building
• Assist with quoting new policies and cross-selling additional products when appropriate
• Stay up to date on insurance products, company guidelines, and industry regulations
• Handle customer concerns and complaints with empathy and a solution-oriented approach

Requirements

• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Driven and goal-oriented individual.
• Ability to tactfully handle stressful and difficult situations.
• Must have 1 year of previous experience in customer service
• Must have P&C License