Claims Representative III - Property Field

• Posted on September 1, 2026

Showing 1 location Kansas City, MO
Kansas City, MO, USA

• Remote
• Claims
• Full-Time
• Requisition #: CLAIM
  002352
• Supervisor :
  Lindy Witham Buck

UFG is currently hiring for a Claims Representative lll
- Field position
. This is a senior level position primarily responsible for investigating, evaluating, and settling property and casualty claims within an assigned territory. This position is responsible for conducting timely and thorough investigations, verifies applicable coverages, analyzes applicable coinsurance and deductible, estimates damages and evaluates for reserve and settlement, and brings claims to a resolution in accordance with claims best practices.

The Claims Representative lll
- Property Field position promotes a positive work environment encouraging their team members to be the best they can be and are willing to take on additional challenges as needed. They buy into a strong service mentality for both internal and external customers. This position requires a high EQ, strong soft skills and technical skills, strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently and effectively.

• Review new claims assignment to determine the nature and severity of the claim and action required.
• Review and interpret applicable policy coverages. If coverage issues are present review with leader or mentor for proper course of action.
• Make prompt, meaningful contact with insureds, witnesses and other parties of interest.
• Conduct field investigations forassignedclaims.
• Conduct a timely and thorough investigation to identify risks/exposures and damages through securing recorded statements, compile and review investigation reports and securing and reviewing other evidence where the investigation leads you and in accordance with claims best practices.
• Vet, select and retain experts when necessary and approved. Be constantly aware of and apply expense management initiatives.
• Complete building evaluation ITV based on Property Guideline to determine if coinsurance is applicable
• Determine scope of damage and prepare an estimate using Xactimate. Dutiesincludesite inspection,diagram, and photographs.
• Negotiate with contractors or repair facilities regarding the extentof damage and method of repair
• Evaluate damages and recommend reserves per reserve timeliness and accuracy guidelines.
• Document all file activity through detailed file notes and prepare reports for the claim file per claims best practice guidelines.
• Determine and communicate coveragedecisionswith all relevant parties.
• Inform underwriting if increased hazards or unusual circumstances concerninga risk/policy exposure.
• Resolution of claims througheffectivelynegotiating, settling and/or denial.
• Actively identify subrogationpotential and posture claim for successful subrogation recovery.
• Foster and maintain relationships with underwriting, risk control, marketing and the independent agency force.
• Participate incontinuingeducational programs and other educational opportunities to develop knowledge and skill.
• Participate in various claims committees to drive claims initiatives.
• Mentor other Claims Specialists to further their development and skills.

• High school diploma
• College degree preferred

• AIC, SCLA or Legal Principles, CCLA and PCLA of the AEI series, or CPCU to be completed in 2 years.
• Meet the appropriate state licensing laws required to handle claims

• 6+ years claims handling experience

• Claims best practices
• Unfair claims practices/bad faith
• Various lines of policy coverage
• Knowledge of venue and regulations
• Basic legal terminology
• Working knowledge of…