Senior Casualty Claims Representative; Boston or Webster, Hybrid or Remote

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Date:
Oct 2, 2026

Location:

Webster or Remote, MA, US

Company: MAPFRE

Webster, MA | Hybrid (2 Days In-Office, 3 Days Remote) for Local Candidates or Fully Remote for Candidates Outside a Commutable Distance

Sign-On Bonus Available for Eligible External Candidates

Build on Your Casualty Claims Expertise

Ready to take the next step in your casualty claims career? Join Mapfre where you will independently manage moderate-severity Bodily Injury and Uninsured/Underinsured Motorist (UM/UIM) claims from investigation through resolution. This is not a field adjusting position.

You will bring your expertise in coverage analysis, liability determination, negotiation, and litigation management to deliver fair, timely outcomes for customers. You will also have the opportunity to share your knowledge, support less experienced colleagues, and contribute to a collaborative, high-performing Claims team.

Don't Have the Exact Title?

If you have experience handling Bodily Injury, Auto Liability, UM/UIM, or attorney-represented claims
, we encourage you to apply, even if your current title is different.

What You'll Do

• Independently manage moderate-severity Bodily Injury and UM/UIM claims from initial investigation through resolution.
• Analyze coverage, determine liability, evaluate damages, establish appropriate reserves, and negotiate fair settlements.
• Conduct comprehensive investigations using statements, reports, medical records, and other supporting documentation.
• Manage litigated and attorney-represented claims in partnership with defense counsel, experts, medical providers, and other stakeholders.
• Identify fraud indicators, subrogation opportunities, claim exposures, and regulatory considerations.
• Provide timely, professional communication and exceptional service to customers, claimants, attorneys, and business partners.
• Maintain accurate claim documentation while meeting quality and productivity expectations.
• Mentor less experienced colleagues and contribute to continuous improvement across the team.

What We're Looking For

• At least 2 years of casualty claims adjusting experience, including Bodily Injury, Auto Liability, UM/UIM, or comparable injury claims.
• Experience evaluating coverage, liability, damages, and attorney-represented claims.
• Strong investigative, analytical, decision-making, and negotiation skills.
• Ability to manage a caseload, balance competing priorities, and communicate effectively with varied claim stakeholders.
• Strong business judgment, organization, written communication, and attention to detail.
• Bachelor’s degree, associate degree with relevant experience, or an equivalent combination of education and experience.
• Insurance designations, claims certifications, or completion of a casualty claims training program are a plus.

Why Mapfre?

As a global insurance leader with a strong local presence, we offer more than a job- we provide a purpose-driven career where your growth, well-being, and impact truly matter.

Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.

Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.

Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

Pay Transparency: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible…