Professional Liability Claims Manager

Seeking an experienced and highly skilled Professional Liability Claims Manager to oversee the investigation, evaluation, negotiation, and resolution of complex professional liability claims, with a primary focus on Errors & Omissions (E&O) exposures. This role provides technical leadership to claims professionals, ensures adherence to claim handling standards, and collaborates with internal and external stakeholders to manage risk effectively.

This is a 100% remote position.

• Direct the handling of complex and high-exposure professional liability claims, including E&O and miscellaneous professional liability matters.

• Evaluate coverage, liability, damages, and exposure in accordance with policy terms and applicable law.

• Establish and maintain appropriate claim reserves based on evolving claim facts and exposure analysis.

• Oversee investigation strategies and support timely and effective claim resolution.

• Manage litigated claims involving insured professionals, including oversight of defense counsel and legal expenses.

• Participate in mediations, settlement conferences, and other dispute resolution proceedings as needed.

• Lead, mentor, and develop claims professionals handling professional liability matters.

• Conduct claim file reviews to support technical quality and adherence to established claims practices.

• Establish performance expectations and support employee development through coaching and training.

• Manage claims inventory and support operational performance objectives.

• Monitor reserve adequacy and contribute to financial forecasting activities.

• Analyze claim trends and recommend process improvements.

• Build productive relationships with insureds, brokers, defense counsel, and internal business partners.

• Provide reporting to senior leadership regarding significant claim activity.

• Partner with underwriting and other stakeholders to identify emerging claim trends and loss drivers.

• Bachelor’s degree or equivalent combination of education and relevant experience.

• Minimum of 10 years of commercial insurance claims experience.

• Minimum of 5 years of direct experience handling Professional Liability and/or Errors & Omissions (E&O) claims.

• Demonstrated experience managing complex, litigated, and high-severity claims.

• Strong understanding of insurance coverage analysis and policy interpretation.

• Proven leadership experience, including supervision, mentoring, or management of claims professionals.

• Excellent written and verbal communication skills.

• Strong negotiation, analytical, and decision-making abilities.

• Extensive claims experience and prior management of a professional liability claims team preferred.

• Experience with specialty professional liability programs such as Architects & Engineers, Insurance Agents E&O, Lawyers Professional Liability, Accountants Professional Liability, Technology E&O, or Miscellaneous Professional Liability preferred.

• Professional designations such as CPCU, RPLU, AIC, ARM, SCLA, or equivalent preferred.

• Juris Doctor (J.D.) degree preferred.

• Salary Range: $175,000 – $185,000 annually.

• Comprehensive medical, dental, vision, disability, and life insurance benefits.

• Paid Time Off (PTO) and paid holidays.

• Paid parental leave.

• Education assistance and professional development opportunities.

• Wellness and employee discount programs.

• Employer-supported health savings benefits where applicable.

• Remote work arrangement.

Disclaimer:
Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.