Manager, Complex Claims - Indianapolis, IN, Short Hills, NJ, Charlotte, NC, Scottsdale, AZ or Remote

About Us

At Selective, we don't just insure uniquely, we employ uniqueness.

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Selective Insurance is seeking a Manager, Complex Claims to work preferrable in one of the following offices:
Indianapolis, IN, Short Hills, NJ, Charlotte, NC or Scottsdale, AZ. We will consider remote for the right situation. Proactively manages a complex claims unit in accordance with Company claim policies, practices and procedures within delegated authority. Candidate is responsible for the management a team of Complex Claims Specialists; driving optimum claims outcomes, supporting operational goals and objectives while delivering superior customer service to our policyholders and agents, all in support of our commitments to our stakeholders.

All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

• Plans, controls and coordinates claims activity and workflow within claims unit/department in order to maintain the highest professional customer service and technical standards, and to ensure work is produced in a timely fashion and that all deadlines are met.
• Ensures the timely settlement of claims and maintains acceptable closing ratios for the department.
• Prepares operating budget for unit/department and monitors and controls expenses.
• Recommends claims procedural changes and plans, organizes and implements these changes in accordance with company guidelines. Keeps current on all changes affecting work production.
• Maintains override capability, authorizes settlements up to designated authority limits, and submits recommendations to designated officials for those claims in excess of authority level.
• Oversees combined loss ratio and productivity numbers and ensures they are in compliance with company standards.
• Oversees and controls allocated claims expenses.
• Provides performance management activities for personnel measured against business objectives and claims activity.
• Plans reviews and conducts claims reviews and settlement conferences. Mediates complaints and disputes regarding claim resolution.
• Must be able to drive an automobile to travel within territory. Car travel represents approximately 0-10% of employee's time and a valid driver's license.

Knowledge and Requirements

• Ability to lead a team of Complex Claims Specialists who are technically experienced in complex and severe general liability claims.
• Excellent people and management skills.
• Ability to analyze coverage, liability and damages, value claims and establish reasonable and appropriate expense reserves and loss reserves.
• Extensive litigation management experience including managing claims through trial to verdict and on appeal.
• Experience and understanding of risk transfer issues, specifically tenders of defense and indemnification between parties to an underlying claim, and additional insured tenders to insurance carriers.
• Must have broad knowledge and understanding of laws relevant to general liability claims including laws concerning contributory negligence, comparative negligence, joint-and-several liability, workers compensation, wrongful death actions, and punitive damages laws.
• Knowledge and understanding of laws relating to claim handling, including experience responding to "time limited, policy limits" demands
• Experience in complex coverage analysis and significant large loss evaluations.
• Superior communication, strategic thinking and problem-solving skills. Excellent presentation skills.
• Moderate proficiency with standard business-related software (including Microsoft Outlook, Work Excel, and PowerPoint).
• Sufficient keyboarding proficiency to enter data accurately and efficiently.
• Must have valid state-issued driver's license in good standing and be able to drive an automobile.

Education and Experience

• College degree required;
  Juris Doctor preferred.
• 10+ years claims experience.
• 5+ years of claims supervisory experience preferred.

Selective Insurance…