Litigated Claims Specialist; General Liability

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137066

At Zurich North America, we are seeking a Litigated Claims Specialist to join our high-performing Commercial General Liability team. If you're passionate about resolving complex issues, collaborating with sharp legal and business minds, and delivering outstanding service to clients, this role could be the next exciting step in your career.

The selected candidate will be expected to work a hybrid schedule from one of Zurich’s office locations in Atlanta, GA;
Maitland, FL;
Addison, TX;
Schaumburg, IL;
Rocky Hill, CT;
Parsippany, NJ; or Omaha, NE. Zurich is also open to considering a fully remote work arrangement for highly qualified candidates with significant General Liability claims experience. This is an excellent opportunity to advance your career with a respected global insurer while maintaining balance and flexibility in how you work.

In this dynamic role, you'll manage and resolve moderate to high-exposure, multi-party commercial general liability claims. Using your litigation expertise and strategic mindset, you will:

• Handle complex litigated claims from start to finish with a focus on quality, efficiency, and service excellence.
• Partner closely with internal and external counsel, underwriters, and risk professionals.
• Provide clear, timely communication to customers and stakeholders throughout the claim process.
• Ensure claims are handled in accordance with regulatory standards and company protocols.

You’ll be empowered to own your claims portfolio while contributing to Zurich’s commitment to industry leadership and customer trust.

Basic Qualifications:

• Bachelor’s Degree and 3+ years of experience in Claims or Insurance
  OR
• Zurich Certified Insurance Apprentice, including an associate degree, with 3+ years of experience in Claims or Insurance
  OR
• Completion of Zurich Claims Training Program with 2+ years of experience in Claims or Insurance
  OR
• High School Diploma or Equivalent with 5+ years of experience in Claims or Insurance
  AND
• Must obtain and maintain required adjuster license(s)
• Knowledge of insurance regulations, markets, and products
• Proficiency in Microsoft Office

Preferred Qualifications:

• 5+ years of experience handling Commercial General Liability claims
• 5+ years of experience handling litigation management
• Experience in handling commercial claims for a major insurance carrier.
• Proven experience managing litigated claims, including directing defense counsel, developing litigation strategy, participating in mediations and settlement conferences, and maintaining appropriate indemnity, medical, and expense reserves.
• Strong understanding of coverage analysis, compensability determinations, reserve management, and risk transfer opportunities, including contractual liability and third-party recovery.
• Effective verbal and written communication skills
• Strong analytical, critical thinking, and problem-solving skills
• Excellent time management, prioritization, and multi-tasking abilities
• Experience in team collaboration and building cross-functional relationships
• Proficiency in explaining complex financial and actuarial concepts
• Ability to assess the scope and exposure of moderately complex claims
• Expertise in the reserving process for indemnity and expenses
• Capability to develop and execute negotiation strategies
• Skill in identifying nuances in customer and business partner interactions
• Proficiency in presenting claim resolution information to stakeholders

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to…