Claims Representative Entry Level

vision insurance, parental leave, paid time off, tuition reimbursement, 401(k), remote work

United States, North Carolina, Goldsboro

Sep 28, 2026

Kick off your insurance career! Dive into real auto claims from day one, gain hands‑on training, assess liability, and grow into a confident, knowledgeable claims expert.

An entry-level Claims Representative position requires a learning nature, empathy and interpersonal skills along with a strong desire to assist customers.

We're currently recruiting for a Claims Representative to work within our Non-Standard Auto Unit.

Goldsboro, NC;
Nashville, TN; or Davenport, IA office following the hybrid work model – this role is NOT available for remote work.

As an entry-level Claims Rep, you will:

• Gain knowledge to verify coverage, compensability, and reasonable payments by thoroughly reviewing the policy, reviewing accident details, and other pertinent information related to the claim.
• Develop investigative claims skills by taking and reviewing recorded statements from involved parties and witnesses, reviewing police reports, and other pertinent evidence.
• Build knowledge to evaluate claims exposure appropriately, establishing timely reserves.
• Comply with industry regulations, legal requirements, and internal company policies through thorough documentation of all decisions, correspondence, and discussions that occur throughout the life cycle of the claim.
• Support customers with empathy and understanding, assisting them through difficult situations and effectively communicating the claims process, ongoing claim status, and decisions, including the reasoning behind them.
• Ability to obtain and maintain state licensing requirements.

• Bachelor's degree or equivalent work experience
• Previous insurance related and/or customer service experience is preferred.
• Ability to professionally communicate verbally and in writing
• Ability to exercise effective time management skills.
• Shows technological aptitude.
• Associates must have the ability to travel as necessary to satisfactorily complete their job responsibilities as assigned.

At Sentry, your total rewards go beyond competitive compensation. We're committed to supporting the whole you, which is why we offer a comprehensive package designed to help you thrive both professionally and personally.

• Hybrid Flexibility:
  Enjoy the best of both worlds. With optional work from home on Mondays and Fridays and join your team in the office Tuesday through Thursday to collaborate and learn. We provide the technology and tools you need for both your office and home workspace from day one.
• Dining on Us:
  Depending on your location, we may provide a stipend that can be used at our on‑site cafeteria or a meal allowance to keep you fueled.
• Continuous Learning:
  Unlock your potential through Sentry University and take advantage of our tuition reimbursement program.
• Comprehensive Benefits:
  We support your whole self with group medical, dental, and vision insurance along with parental leave, pet insurance, caregiver leave, and wellness resources. Options for HSA, FSA, and Dependent Care FSA are available.
• Work-Life Balance:
  Enjoy your generous Paid Time Off allowance to rest and take advantage of paid Volunteer Time Off to support your community.
• Investing in Your Future:
  We're committed to your long-term financial well‑being. We offer a 100% company match on the first 8% you contribute to your 401(k) each pay period, and those funds vest immediately.
• Giving Back:
  Through the Sentry Foundation, we're proud to support the United Way and make a difference in our communities.

At Sentry, we believe our people are the heart of our success. We're proud to be recognized…