Insurance Professional

Company Description

American Family Insurance is a trusted insurance provider with more than 90 years of experience built on sound principles and long-term relationships. The company focuses on delivering industry-leading service, an exceptional claims experience, and products that meet diverse customer needs. Policyholders are treated with fairness, care, and respect, with an emphasis on making interactions easy and convenient. Integrity and adherence to high ethical standards guide decisions at every level of the organization.

This customer-centered and values-driven approach has created a strong reputation and trust-based relationships that continue to shape how American Family Insurance does business.

The Insurance Professional is a full-time, hybrid role based in Littleton, CO, with the flexibility to perform some work from home. In this position, the Insurance Professional will consult with customers to understand their needs and recommend appropriate insurance products and coverage options. Day-to-day responsibilities include preparing quotes, processing applications, managing policy changes, and supporting claims-related inquiries. The role also involves maintaining accurate records, following compliance and regulatory requirements, and collaborating with team members to ensure a consistent, high-quality customer experience.

This position requires ongoing follow-up with policyholders to build strong relationships and help customers make informed financial and insurance decisions.

• Candidates should possess strong knowledge of Insurance and Insurance Brokerage to effectively advise customers on coverage options and policy solutions.
• Candidates should possess foundational skills in Finance to interpret policy details, assess risk, and support customers in making sound financial decisions.
• Candidates should possess excellent Communication skills to explain complex information clearly and build trust with a diverse customer base.
• Candidates should possess proven Customer Service skills to respond promptly to inquiries, resolve issues, and maintain positive, long-term relationships.
• Relevant qualifications include prior experience in insurance or financial services, familiarity with regulatory requirements, and proficiency with office and CRM software.
• Additional beneficial qualifications include state insurance licensing (or ability to obtain), strong organizational and time-management skills, and the ability to work effectively both in-office and remotely.