Catastrophe Complex Property Claims Adjuster

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

In this role here are some skills Allstate values because they directly tie to our customer experience and give insight into what skills we are looking for to be a successful adjuster.

• Well Organized with Good Time Management
• Change Ready and Willing to Adopt New Technologies
• Direct and Decisive Decision Makers
• Clear and Concise Communicators

As a Virtual Property Adjuster, you will play a crucial role in providing exceptional service to our Allstate customers by assisting them during one of their most unforeseen moments. You will work from your professional home office environment, which needs to be distraction free with reliable internet.

• Your primary responsibility will involve virtually inspecting damages, investigating coverage, preparing estimates within Xactimate and settling claims promptly and accurately.
• You will interface with customers, contractors, and vendors through various software platforms such as Xactimate, Xact Analysis and the Claims Xperience Video Collaboration software. You will also utilize multiple communication software’s for phone calls, email, and text messaging – While this isn’t a call center, there is a heavy call volume that requires you to be able to effectively communicate with our customers.
• This role places a specific focus on wind and hail claims with occasional water loss, ensuring that our customers receive the best experience, support and resolution for their specific claim types.
• Will handle complex structural losses with multiple rooms and trades
• This is a high-volume, fast-paced environment with multiple opportunities to help our customers through one of their most unexpected and difficult times.

• LevelIII Xactimate certification preferred, or equivalent advanced proficiency and experience using Xactimate to prepare detailed property damage estimates.
• Demonstrated experience handling complex and/or large-loss property claims.
• Strong knowledge of property estimating, damage assessment, coverage investigation, and claim settlement practices.
• Ability to independently manage complex property claims with minimal training or ramp-up, including evaluating damages, preparing estimates, documenting claim decisions, and communicating resolutions.
• Experience conducting or supporting virtual property inspections and evaluating photographs, videos, measurements, contractor documentation, and other inspection information remotely.
• Experience working with contractors, vendors, mitigation professionals, and other parties involved in complex property claims.
• Demonstrated ability to manage a high-volume or complex claim inventory while maintaining timely and accurate documentation and customer communication.
• Strong written and verbal communication skills, particularly when explaining complex claim decisions, estimates, and next steps to customers.

Monday - Friday w/rotational weekend duty; 8-hour workday during business hours unless CAT Hours are required (7a-7p Central)

As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire. If…