Large Format Printer -Field Service Engineer

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The Large Format Printer Field Technical Support Team is part of HP’s Global Customer Support Organization, responsible for supporting customers throughout their journey with HP. In this role you will work from your home office in the Denver Area, receive training on HP customer service practices, and handle on‑site servicing, diagnostics, and repairs for HP printers.

• Perform installations, training, maintenance, and repairs on customer's large format printing equipment.
• Determine site and equipment requirements.
• Understand customer goals and identify the consequences of various solutions.
• Work according to the project plan, installation plan, and escalation plan.
• Configure system hardware, software, and network components.
• Assemble and integrate systems/products and verify their operation.
• Use proactive monitoring procedures to identify problem‑prevention opportunities.
• Provide customers with an overview of installation activity, site‑specific information, and access to appropriate contacts.
• Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.
• Handle customer‑relations problems promptly and appropriately, escalating issues according to established procedures.

• High School Diploma/General Education Diploma (GED) or higher secondary education, or commensurate work experience or demonstrated competence.
• Typically 6‑8 years of related work experience, preferably with HP products or in customer support, account management, mission‑critical systems, or a related field.

• Knowledge and experience with printer repair support.
• Exceptional organizational or project management skills.
• Exceptional communication skills.
• Problem‑solving skills.
• Ability to build and maintain ongoing relationships with customers, peers, and support partners.
• Ability to perform under pressure where customers rely on you to solve their technical problems.

• Knowledge of color management.
• Knowledge of inkjet printing technology.
• Strong mechanical, pneumatic, electrical, and electronic skills.
• Strong computer/network skills.
• Ability to work autonomously.
• Valid driver’s license in good standing.
• Ability to lift, bend, and stoop throughout the day as necessary to repair printers.

The pay range for this position is $24.50 to $34.00 USD per hour (United States of America candidates only). Pay varies by work location and job‑related responsibilities.

• Health insurance
• Dental insurance
• Vision insurance
• Long‑term/short‑term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time‑off policies, including
• 4‑12 weeks fully paid parental leave based on tenure
• 13 paid holidays
• 15 days paid time off (US benefits overview)