Part-time Client Care Coordinator

Inside Real Estate is a fast-growing, independently-owned real estate software firm that serves as a trusted technology partner to over 500,000 top brokerages, agents, and teams. Their Bold Trail portfolio includes Bold Trail front office, Bold Trail Back Office and Bold Trail Recruit, delivering a complete tech ecosystem for clients and seamless end-to-end operations. They also offer legacy brands including kvCORE, Boom Town, btPRO, Brokermint, and Amp Stats solutions.

Inside Real Estate is looking for a remote, part-time client care coordinator — we call them Client Concierges. Our Concierge team acts as a liaison between our clients and potential home buyers or sellers. You’ll contact real estate internet leads on behalf of our clients, real estate professionals, by providing phone & text coverage seven days per week. If you are customer focused and interested in technology and the real estate industry, this is the job for you.

You’ll learn what it takes to convert online leads into business opportunities for our clients through speed to lead and continued follow up. You’ll enjoy this innovative position if you thrive in a goal-oriented, fast paced environment and enjoy following processes in your work.

• 8 AM-5 PM EST weekday availability and on Sundays
• 4 PM-12 AM EST weekday availability and 8 AM-5 PM EST on Sundays

• Act as the first point of contact for all internet leads through texting and calling according to predefined processes.
• Learn and utilize scripts that help determine key information like the lead’s home buying time frame, desired location, price point, and interest in real estate.
• Identify and take appropriate action based on if the lead is ready (or not) to speak with our client.
• Utilize our CRM (Customer Relationship Management software) for documenting and logging interactions with potential home buyers/sellers.
• Consistently follow up on all viable leads that are unresponsive, following predefined texting and calling plans.
• Strive to achieve all measured goals which are focused on conversation quality, quantity, and conversion.
• Collaborate with other Concierge team members to achieve overall team goals.

• Exceptional written and verbal communication skills - must be confident on the phone
• Experience in a customer facing role
• Experience in a collaborative environment
• Ability to form client relationships quickly
• Excellent time management skills and ability to multitask effectively
• Strong attention to detail and ability to follow processes 100% of the time
• Experience in a remote, self-directed environment
• Understanding of, or interest in, the real estate industry is not required but is highly encouraged
• All backgrounds encouraged to apply (Sales, Client Management, Hospitality, Marketing, Tech, etc.)
• Fluency in Spanish a plus

• High school diploma or GED
• Be at least 18 years of age
• Pass a post offer, pre-employment background check
• Be authorized to work in the US
• Must be able to be stationary while sitting at a computer for long periods
• Quiet workspace conducive to performing the role remotely
• Typing speed of at least 30 WPM with 100% accuracy
• Tech savvy
• Personal computer (with webcam) with Google Chrome
• Secure internet connection (minimum 40 Mbps download, 10 Mbps upload)
• This is a 100% remote role, but you must live in one of the following states to be considered: AK, AL, AR, GA, IA, , IN, KS, KY, LA, MI, MN, MS, MT, NC, NM, NV, OH, PA, SC, TN, TX, UT, WI

• 8 GB of RAM
• Intel i5/AMD Ryzen 5 processor
• Wired internet connection
• Experience with Google tools
• Experience with database management software or systems

• Start by applying today and uploading your resume
• Answer application questions thoroughly
• Qualified candidates will be invited to complete an online assessment, including a one-way video interview
• The final step will be a short phone call with our Recruiting Manager
• If you're a great fit, we'll make you an offer and have you join our next training opportunity

IRE offers $13/hour, paid weekly, remote work from home, 401(k) with employer matching, growth opportunities, and a culture guided by core values of passion and innovation.

IRE focuses on driving top results including opportunities to grow within the company, potential to work remotely, and an energetic, creative culture. IRE EEO Statement:
We believe that the unique contributions of all Insiders are the driver of our success. We do not discriminate on basis of race, religion, national origin, gender identity or expression, sexual orientation, age, marital or veteran or disability status.